Rocio Ruiz
Castro Valley,CA
Summary
Experienced professional with strong organizational skills and a proven ability to lead and inspire others. Committed to delivering excellent client satisfaction, driving business success, and consistently producing high-quality work. Thrives in challenging environments that offer growth opportunities and personal fulfillment.
Overview
4
4
years of professional experience
Work History
Dietary Technician
San Ramon Regional Medical Center
01.2025 - Current
- Provide the daily administration of nutritional and therapeutic diet systems.
- Modify therapeutic menu selections and integrate nutrition principles to patient's menus to provide nutritionally adequate meals within the guidelines of the physician’s prescription, working closely with the Dietitian.
- Answer phone calls, maintain adequate records of diet prescriptions, participate in Quality Control Programs and maintain professionalism according to hospital wide standards.
Customer Service Supervisor
Southwest Airlines
04.2022 - Current
- Monitor and provide the safe and efficient operation of all airline ground support
- Coordinate between each assigned carrier to ensure that service for cargo and baggage meets the-needs of the carrier to ensure on-time schedules are met;
- Confer with other supervisors and managers to coordinate activities with other departments
- Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
- Ensure crews are being briefed before flights on positions to take and how flight will work
Dietary Clerk II
Sutter Health
07.2023 - 04.2024
- Maintained effective patient service operations through support functions in diet office, patient food service, and meal service.
- Prioritized tasks to adhere to established procedures and meet strict deadlines.
- Adapt to working autonomously and collaboratively in dynamic settings.
- Determined and solved routine issues using predefined solutions.
- Ensured patient privacy by safeguarding confidential data.
- Established effective partnerships with colleagues and healthcare providers to accomplish departmental goals.
Food Service Supervisor
Santa Clara School District
01.2021 - 04.2022
- Coordinated and led operations to ensure efficient operation
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing food-borne illnesses
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members
- Followed procedures to maintain proper serving standards.
- Ensured departmental cleanliness in compliance with health and safety standards.
- Conducted regular weekly inventory audits accurately.
- Fostered teamwork while enhancing employee efficiency
- Instructed and supported colleagues in food service operations.
- Track and record all departmental equipment maintenance activities.
- Verified completion of temperature documentation following compliance standards.
- Executed routine maintenance inspections.
- Ensured timely preparation and delivery of catering services.
Education
College - EKG
Career Step
Livermore, CAHuman Touch Healthcare Effective Communication Com
Future Health Scholar
Los Angeles, CA01.2025
Skills
- Operation management
- Financial Reporting
- Inventory Management
- Medical interpreter
- Recruiting
- Medical terminology
- Microsoft Office
- Conflict management
- Mentoring
- Clinical documentation
Languages
Spanish
Native or Bilingual
Timeline
Dietary Technician
San Ramon Regional Medical Center
01.2025 - Current
Dietary Clerk II
Sutter Health
07.2023 - 04.2024
Customer Service Supervisor
Southwest Airlines
04.2022 - Current
Food Service Supervisor
Santa Clara School District
01.2021 - 04.2022
College - EKG
Career Step
Human Touch Healthcare Effective Communication Com
Future Health Scholar