Rocio Villalta
Katy,TX
Summary
Seasoned Operations Coordinator with expertise in streamlining processes, managing projects, and coordinating cross-functional teams. Strengths include strong analytical skills, strategic planning abilities, and communication prowess. Previous roles have resulted in improved operational efficiency and enhanced team productivity.
Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
17
17
years of professional experience
Work History
Operations Coordinator
Bedrock
Houston, Texas
05.2021 - Current
- Estimated freight and postal rates to track shipment costs and weights.
- Established relationships with new carriers as needed to meet customer demands or improve services offered by the company.
- Coordinated shipments with carriers, customers, and vendors to ensure timely deliveries.
- Provided support to other departments within the organization as needed such as customer service or sales teams.
- Tracked orders from origin through destination ensuring accurate documentation is received and sent out timely.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with relevant laws, regulations, safety standards, and contractual obligations while managing freight operations.
- Negotiated rates with carrier companies for optimal pricing options for customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Manager
Watsons House of Ales
Houston, TX
02.2020 - 05.2021
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assistant Manager
Baker Street Pub & Grill
Houston, TX
02.2008 - 04.2020
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Planned and coordinated special events to boost customer numbers and profits.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Tracked monthly progress against established goals for beverage sales, labor costs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Lone Star College
Houston, TXSkills
- Logistics management
- Vendor relationships
- Tracking systems
- Applicable laws and regulations
- Transportation management
- Operational procedures
- Cost control
- Logistics coordination
- Operations management
- Project management
- Negotiation
- Budget control
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Coordinator
Bedrock
05.2021 - Current
Assistant Manager
Watsons House of Ales
02.2020 - 05.2021
Assistant Manager
Baker Street Pub & Grill
02.2008 - 04.2020
Lone Star College