Rocio Villar

Coordinated clinic flow in back office, enhancing operations and ensuring seamless communication between front and back office teams. Collaborated with clinic manager and served as backup lead medical assistant, supporting administrative functions and assisting on clinical floor to address patient needs. Managed provider phone line, addressing inquiries and coordinating with external offices including pharmacies, physician offices, hospitals, and imaging centers promptly.

Coordinated workflow processes to enhance operational efficiency and service delivery.

Implemented system improvements to streamline communication between departments.

Mentored junior staff in best practices for task execution and teamwork.

Obtained and documented patient medical history, symptoms, vital signs, medication information, allergies and current complaints at intake; directed patients to exam rooms, fielded questions, and prepared for physician examinations to ensure efficient workflow.

Supported physicians during minor surgeries and diagnostic tests, including toe nail removals and EKGs. Educated patients on preventive measures and follow-up care.