Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Rockefeler Orelus

Tampa

Summary

Highly skilled in conflict resolution, communication, and probem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
03.2018 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Construction Manager

FCA LLC
02.2020 - 03.2021
  • Supervised team of [Number] construction workers to maintain productivity and quality of work.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Communicated daily with vendors to keep project fully operational.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.

Warehouse Assistant

Addidas
01.2015 - 12.2016
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.

Education

No Degree - Business Administration

Andrew College
Cuthbert, GA
01-2015

High School Diploma -

Westwood High School
Ft. Pierce, FL
06-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Conflict resolution
  • Complaint resolution

Certification

  • Sales Manager Certificate

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

  • Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Volunteering with youth sports programs as a [role]
  • I like looking at the stars and learning about constellations

Timeline

Construction Manager

FCA LLC
02.2020 - 03.2021

Customer Service Representative

Teleperformance
03.2018 - 04.2021

Warehouse Assistant

Addidas
01.2015 - 12.2016

No Degree - Business Administration

Andrew College

High School Diploma -

Westwood High School

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