Rockell Martin
Boynton Beach,FL
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and reliable VM with strong ability in did you all merchandising. Offering customer service and sales. Highly organized, proactive and punctual with team-oriented mentality.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Salesperson
Makeup forever
Orlando, FL
09.2018 - 09.2018
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
Sales Specialist
Frends Beauty
Orlando, FL
06.2018 - 06.2018
- Created customized presentations for potential customers.
- Developed and implemented sales strategies to increase customer base.
Keyholder
Brookstone
Santa Monica, CA
11.2008 - 11.2011
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Ensured store security by monitoring customers, verifying receipts, and restricting access to key areas.
- Assisted in the implementation of new policies and procedures relating to customer service standards.
- Provided training on cash register operations and customer service techniques to newly hired staff members.
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Conducted inventory counts as needed to ensure accuracy of stock levels.
- Created promotional materials such as flyers, signs, banners to support marketing initiatives.
- Performed regular maintenance tasks such as dusting shelves or vacuuming floors.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Set up visually appealing promotional displays.
Visual Merchandiser
Adidas Store
Santa Monica, CA
12.2007 - 06.2010
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Coordinated with marketing team to create promotional materials for campaigns.
- Maintained a high level of organization and cleanliness throughout the store.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Placed prices and descriptive signage to enhance displays and promote items.
- Presented updated floor plans and design strategy to store management.
- Helped customers locate desired items and assisted with carrying heavy loads.
Sales Associate
Adidas Store
Santa Monica, CA
06.2004 - 11.2007
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Skin Care Specialist - Makeup And Skin Care
COSMIX School of Makeup Artistry
Fort Lauderdale, FL05.2018
High School Diploma -
University High School
Santa Monica, CA05.2004
Skills
- Account Management
- Customer Engagement
- Customer Care
- Sales Presentations
- Sales Process
Timeline
Salesperson
Makeup forever
09.2018 - 09.2018
Sales Specialist
Frends Beauty
06.2018 - 06.2018
Keyholder
Brookstone
11.2008 - 11.2011
Visual Merchandiser
Adidas Store
12.2007 - 06.2010
Sales Associate
Adidas Store
06.2004 - 11.2007
Skin Care Specialist - Makeup And Skin Care
COSMIX School of Makeup Artistry
High School Diploma -
University High School