Rockelle Romano

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
• Greeted and accommodated guests, building positive experience from first interaction
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts
• Prioritized multiple tasks in dynamic environment and stayed calm and composed
• Resolved customer complaints and inquiries in a timely manner
• Informed kitchen of special dietary needs or requests, delivering personalized meal options
• Delivered customer checks and securely processed credit card or cash payments
• Responding to customer situations with sensitivity.

Help oversee the daily operations of the store, managing the staff and inventory. Utilizing my knowledge of company products to make recommendations and up-sell items to customers. Complied daily with company standards and policies, setting examples for all staff. Resolved problems promptly to elevate customer approval. Managed team schedule with eye for coverage needs and individual strengths.

• Responsible for driving guest satisfaction, training employees, meeting financials, and ensuring food safety and cleanliness standards
• Interaction with customers: receiving orders, processing money and sales, and managing customer issues
• Complied with company standards and policies, setting example for team members
• Held team members accountable during shift by effectively coaching to improve performance
• Maintained adequate shift staffing levels to meet projected sales or expected customer levels.

• Promoted to Head of Laundry to collect, sort, wash, fold guest's personal items and linen
• Inspected vacant and cleaned rooms to verify best possible presentation to guests
• Cleaned and restocked restroom areas with towels and toiletries
• Prioritized work tasks and remained flexible to workload changes
• Followed infection control and universal procedures, maintaining sanitary environment.

• Filling orders for customers before set ship date
• Organization of inventory
• Sorting and bagging product efficiently
• Correctly labeling packaging
• Sending completed packages down conveyer belt
• Handling/Assembling automotive parts
• Verified accuracy of invoices prior to payment processing
• Filled customer orders from stock and place orders when requested items are out of stock.