Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Rockhell Caraway

Long Beach

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeQuality Assurance AnalystChildcare Assistant

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Long Beach, USLos Angeles, CA
Open to relocation: No

Salary Range

0/hr - 1000/hr

Summary

Dedicated customer service representative skilled in resolving inquiries and enhancing customer satisfaction. Known for critical thinking and effective problem-solving in fast-paced environments. Proven track record of on-time, accurate delivery of time-sensitive materials Committed to maintaining strict safety and privacy standards in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Procore Technologies Inc.
Carpinteria, CA
11.2022 - 02.2026
  • Resolved customer inquiries through effective communication and troubleshooting techniques.
  • Managed support tickets using CRM software to ensure timely resolution of issues.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Maintained up-to-date knowledge of industry trends, products, and services to provide informed support.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Analyzed customer feedback to identify trends and recommend improvements to services.
  • Maintained comprehensive documentation related to all aspects of an organization''s ERP platform, ensuring ease of reference for future troubleshooting efforts or system updates.

Quality Assurance Analyst

Fashion Nova
Santa Fe Springs, CA
03.2018 - 11.2022
  • Developed and executed test plans for web and mobile applications to ensure functionality and usability.
  • Collaborated with cross-functional teams to identify, document, and resolve software defects efficiently.
  • Utilized automation tools to enhance testing processes and improve overall product quality.
  • Conducted regression testing to verify system changes did not adversely affect existing features.
  • Evaluated training effectiveness through feedback collection, analyzing results for continuous improvement.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Education

High School Diploma -

George Washington Preparatory High School
Los Angeles, CA
06-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Valid Driver's license
  • Clean driving record
  • Problem-solving

Timeline

Customer Service Representative

Procore Technologies Inc.
11.2022 - 02.2026

Quality Assurance Analyst

Fashion Nova
03.2018 - 11.2022

High School Diploma -

George Washington Preparatory High School
Rockhell Caraway