Rockiesha Richardson
Summary
Passionate Healthcare Administrator committed to delivering exceptional care and administrative support. Proficient in coordinating appointments and services, managing and organizing medical records, and offering outstanding customer service to enhance patient experience and office efficiency.
Overview
12
12
years of professional experience
Work History
Fees Insurance Specialist
Sonrava Health - Mid-Atlantic Dental Partners
02.2016 - Current
- Create insurance plans for patients that corresponds with dental office breakdowns.
- Enhance customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Process eligibility and benefits verification and authorization requests.
- Maintains high standards of customer service by building relationships with dental offices.
- Resolve discrepancies in insurance payments by collaborating with carriers.
- Maintains a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Streamline policy management by regularly updating client information and tracking policy changes.
- Research and resolved routine and complex issues.
- Contribute to team performance by sharing industry knowledge and assisting colleagues in complex cases.
Medical Office Assistant
Stat Medical Billing
02.2016 - 04.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Data Entry Specialist
Monitronics
07.2015 - 10.2015
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
Clinical Ops
DaVita Rx
04.2014 - 08.2014
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
Mortgage Loan Processor
Bank of America
08.2012 - 09.2013
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Education
Associate of Applied Science - Medical Office Assistant
PCI Health Training Center
Dallas, TX01.2016
Graduate -
Lakeview High School
Garland, TX01.2009
Skills
- Documentation skills
- Policy analysis
- Documentation abilities
- Reporting skills
- CD-9/CPT Coding
- Electronic Health Records
- Record Management
- Insurance Claims/Billing
- Medical Terminology
- Med iSOFT
- Patient scheduling
- CPR Certified/First Aid
- Medical collections
Timeline
Fees Insurance Specialist
Sonrava Health - Mid-Atlantic Dental Partners
02.2016 - Current
Medical Office Assistant
Stat Medical Billing
02.2016 - 04.2016
Data Entry Specialist
Monitronics
07.2015 - 10.2015
Clinical Ops
DaVita Rx
04.2014 - 08.2014
Mortgage Loan Processor
Bank of America
08.2012 - 09.2013
Associate of Applied Science - Medical Office Assistant
PCI Health Training Center
Graduate -
Lakeview High School
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