Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocky Crites

Delray

Summary

As a Front End Team Lead at Walmart, I excelled in optimizing team productivity and customer satisfaction through strategic planning and effective complaint resolution. My leadership ensured the successful training and mentoring of a 25-person team, enhancing both operational efficiency and employee engagement. Expert in workplace safety and regulatory compliance, I significantly contributed to our department's achievements. Dependable professional offering experience in managing inventory, teams, and projects. Natural people person, successful at building connections with staff, customers, and fellow managers, to enable remarkable gains. Sets performance goals for associates, and holds associates accountable through ongoing and consistent coaching. Experienced retail management professional with a solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver, ready to take on any store challenge. Results-driven professional in retail sales, known for high productivity, and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences, and team collaboration.

Overview

9
9
years of professional experience

Work History

Front End Team Lead

Walmart
Moorefield
03.2016 - 02.2025
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized training sessions for team members on new technologies or techniques used in projects.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Implemented strategic plans to enhance team performance and productivity.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Monitored team progress and enforced deadlines.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured compliance with industry standards and regulations.
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks appropriately according to individual skill sets.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed 25 people at a time while on overnights for 5 years, filled the role of manager on duty while we did not have a coach at Walmart.
  • Set mods, done price changes, built features, and ordered merchandise that was high sellers in my department when I worked over paper, pets, and chemicals

Education

GED -

Eastern Community College
Moorefiled, WV
06-2022

Skills

  • Work assignment delegation
  • Performance monitoring
  • Complaint resolution
  • Employee engagement
  • Coaching and mentoring
  • Performance improvement
  • Workplace safety
  • Schedule management
  • Employee training
  • Deadline management
  • Conflict resolution
  • Workflow management
  • Task delegation
  • Regulatory compliance
  • Employee evaluation
  • Opening and closing of the store
  • Customer service
  • Setting mods, performing price changes, ordering merchandise, stocking shelves

Timeline

Front End Team Lead

Walmart
03.2016 - 02.2025

GED -

Eastern Community College
Rocky Crites