Eric DePillars
Hazel Crest
Summary
Personable and motivated with natural talent for building rapport and understanding customer needs. Possesses solid knowledge of automotive features and financing options, along with strong negotiation and communication skills. Aiming to drive sales and provide exceptional customer satisfaction through tailored automotive solutions.
Overview
4
4
years of professional experience
Work History
Automotive Sales Consultant
Guaranteed Motor Cars
08.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
Rideshare Driver
Lyft
04.2023 - 05.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Adhered to all safety regulations and traffic laws while driving.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Commercial Truck Driver
Universal Logistics Inc
11.2021 - 04.2023
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Operated various types of commercial vehicles, including tractor-trailers, box trucks, and flatbeds, demonstrating adaptability in different work settings.
- Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.
- Navigated diverse road conditions safely, adjusting driving techniques accordingly for optimal performance in varied environments.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
Customer Care Executive
Carvana
08.2020 - 11.2021
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
GED -
South Suburban College of Cook County
South Holland, IL06.1996
Skills
- Resilience under pressure
- Test drive facilitation
- Follow-up techniques
- Trade-in evaluations
- Strong negotiation skills
- Sales process optimization
- Social media proficiency
- Product knowledge expertise
- Cold calling
- Closing techniques mastery
- Upselling and cross selling
- Warranty sales
Timeline
Automotive Sales Consultant
Guaranteed Motor Cars
08.2024 - Current
Rideshare Driver
Lyft
04.2023 - 05.2024
Commercial Truck Driver
Universal Logistics Inc
11.2021 - 04.2023
Customer Care Executive
Carvana
08.2020 - 11.2021
GED -
South Suburban College of Cook County
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