Rocky Gharib
Manager
West Palm Beach,FL
Summary
Experienced manager with 18 years of success in leading, motivating and inspiring teams to reach their highest potential. Skilled in developing innovative strategies to optimize resources and drive growth. Proven ability to build relationships and foster collaboration across departments. Applying for a position to lead teams to success.
Overview
21
21
years of professional experience
Work History
Server
Carmines Italian Resturant
Palm Beach Gardens, Florida
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Responded to customer inquiries and concerns in a polite and professional manner
- Collaborated with the kitchen staff to ensure that food was prepared to the customer's satisfaction
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Manager
Meca Group
Cairo, Egypt
12.2012 - 04.2023
- Manage a team of 10 employees responsible for warehouse operations, transportation, and customer service.
- Develop and implement strategies to optimize the supply chain, reduce costs, and improve efficiency.
- Ensure accurate inventory management and tracking to minimize stockouts and overstocks.
- Oversee transportation operations, including routing, scheduling, and carrier selection.
- Ensure compliance with safety regulations and industry standards.
- Collaborate with sales and marketing teams to support customer needs and promote business growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Server
Carmines Italian Resturant
Palm Beach Gardens, Florida
01.2012 - 11.2015
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with the kitchen staff to ensure that food was prepared to the customer's satisfaction
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Wireless Manager
City Wireless
Miami, FL
01.2008 - 12.2011
- Managing store operations and achieving sales targets.
- Provided customer service and support to customers, addressing their concerns and resolving any issues.
- Trained and supervised staff, ensuring they met sales targets and provided excellent service to customers.
- Maintained inventory records and managed stock levels to ensure adequate inventory levels.
- Collaborated with other departments and managers to ensure a smooth and efficient store operation.
Valet
East Coast Valet
West Palm Beach, Florida
01.2005 - 12.2007
- Greeted customers upon arrival and assisted them with parking their vehicles.
- Ensured that all cars were parked in a safe and secure manner.
- Coordinated with other valet attendants to manage the flow of traffic and ensure that all guests were attended to promptly.
- Maintained cleanliness and organization of the valet area.
- Provided exceptional customer service and responded to guests' inquiries and concerns in a friendly and professional manner.
Education
High School - Minor in AIR FORCE JROTC
Lake Worth High School
Lake Worth, FL01.2004
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL 05.2001 -
Skills
- Bilingual: English and Arabic
- Transportation logistics oversight
- Logistics improvement
- Effective team leadership
- Strong work ethic
- Proper food handling techniques
- Client relationship management
- Customer service proficiency
- Operational efficiency management
- Strategic decision-making
- Strategic team guidance
Timeline
Server
Carmines Italian Resturant
05.2023 - Current
Manager
Meca Group
12.2012 - 04.2023
Server
Carmines Italian Resturant
01.2012 - 11.2015
Wireless Manager
City Wireless
01.2008 - 12.2011
Valet
East Coast Valet
01.2005 - 12.2007
Associate of Arts - Business
Palm Beach State College
05.2001 -
High School - Minor in AIR FORCE JROTC
Lake Worth High School