Yara Shouman
San Jose
Summary
Dynamic and adaptable professional with extensive experience in customer service and administrative support within fast-paced environments. Expertise in managing client interactions, streamlining workflows, and delivering exceptional service characterized by professionalism and empathy. Recognized for outstanding communication skills, meticulous attention to detail, and a proactive approach to learning and problem-solving. Proven track record of enhancing daily operations in small business settings while driving improvements in efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Dive Oyster Bar
06.2024 - Current
- Ensure timely service and customer satisfaction in a high-paced environment.
- Communicate effectively with team members and handle special requests with care.
Brow Artist
13 Wynx Studio
11.2024 - 11.2025
- Provide personalized lash and brow services and maintain high-quality standards.
- Oversee daily business operations including client booking, marketing, and supply management.
- Build lasting client relationships through exceptional service and professionalism.
- Provided personalized brow services tailored to individual client needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server / Supervisor
Shabuway
08.2019 - 01.2025
- Supervised FOH operations and mentored new staff members.
- Delivered prompt service while managing guest needs and special dietary requests.
Office Administrator
AMC Auto Sales
01.2020 - 12.2024
- Handled scheduling, customer communications, and document processing.
- Maintained accurate records for vehicle inventory, sales, and DMV paperwork.
- Supported day-to-day operations with clerical tasks, filing, and data entry.
- Provided front desk support and ensured efficient office workflow.
Medical Aesthetician
Elite MD
12.2022 - 12.2023
- Performed consultations, skin treatments, and product recommendations.
- Charted treatments and supported patient comfort during services.
Server
Udon Mugizo
07.2020 - 10.2020
- Operated POS, ensured meal accuracy, and maintained a clean dining space.
Education
Bachelor of Science - Public Health
San Jose State University
San Jose, CA04.2027
Licensed Esthetician - undefined
Santa Clara Beauty College
San Jose, CA10.2022
Skills
- Brow Artistry
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Office Administration & Scheduling
- Customer Relations
- Business Operations & Social Media
- Upselling & Product Knowledge
- Bilingual (English & Arabic)
- Organization & Time Management
Certification
- California Licensed Esthetician
- ServSafe Food Handler Certification
Timeline
Brow Artist
13 Wynx Studio
11.2024 - 11.2025
Server
The Dive Oyster Bar
06.2024 - Current
Medical Aesthetician
Elite MD
12.2022 - 12.2023
Server
Udon Mugizo
07.2020 - 10.2020
Office Administrator
AMC Auto Sales
01.2020 - 12.2024
Server / Supervisor
Shabuway
08.2019 - 01.2025
Licensed Esthetician - undefined
Santa Clara Beauty College
Bachelor of Science - Public Health
San Jose State University