ROCKY HANSEN
Englewood,CO
Summary
Highly motivated professional with 21 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Installation Feild Tech
ADT Security
11.2022 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Delivered high-quality work by diligently following standard operating procedures.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Hansen's and Son's Custom Garage Resin Seal
Self Owned
11.2021 - 10.2022
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Educated homeowners about proper care and maintenance of garage door systems.
- Measured and estimated jobs in order to calculate fees.
- Completed required paperwork such as work orders according to services performed or required.
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Contributed to creative process through original ideas and inspiration.
Field Technician
ICS Communications/comcast/xfinity
03.2017 - 11.2021
- Completed repairs, performed preventative maintenance and kept records in quality system.
- Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
- Employed optimal safety practices, including safety training and OSHA qualifications with zero complaints, hazards, incidents or lost-time accidents.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Applied company safety policies consistently when performing daily tasks.
- Communicated across departments regarding equipment status, issues and resolutions.
- Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling.
- Ensured accuracy through proper equipment application, compatibility, mounting techniques, programming and testing.
- Identified and resolved complex problems that impact project direction.
- Calibrated instrumentation, controls and cable decibel meter of logarithmic scale, equipment to test function and evaluate performance.
- Maintained and repaired residential and commercial fire systems, video surveillance equipment and the running and cable and wire such as, rg6 rg11 rg59, coax and cat5 cat6 etc. to be terminated with cameras, smoke, water, co2 and perimeter sensors. construct of wired or wireless systems.
- Traveled to several job sites field locations per day to evaluate equipment state and performance. t a full contractor you are counted on to make elevated decision while being self sufficient, with the ability adapt to and thrive with working with affiliated coworker and customers.
Gun-smith/co Owner
Self Employed Services Inc./rockbottom Guns Llc.
07.2017 - 06.2019
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Considered specific product requirements and accessibility when managing and organizing storage areas.
- Inspected, maintained and cleaned building firearms and customization and fabricating parts, and sales of high end firearms for public store sales, tooling and ordering and installing of parts, as a second job or hobby as second income.
Field Service Technician
Cli Construction Inc.
02.2017 - 07.2017
- Provided on-site services, installed new systems and escalated customer complaints.
- Dismantled equipment to access, remove and replace defective parts to maintain operability.
- Calibrated devices to optimize performance and maintain longevity of equipment.
- Fixed building systems and structural components using professional finishes.
- Assessed concerned areas and cleaned repaired and premormed stress tests to insure longevity of the fixed are. property areas for damage caused by bad weather and notified employer of findings.
- Cordially interacted with customers and displayed professional appearance as representative of company.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Operated hand tools and power equipment with extreme conditions.
- Specialized in lining ponds, lakes, gas refinery lining systems, completing thorough inspections and skilled repairs of patching relining. buy welding high density matting together and using heavy machinery such as bobcats, telescopic handler, dump truck, excavator, in remote places out of state repeatedly.
Field Technician Supervisor/security Panel Tech
FCI Communications
01.2015 - 02.2017
- Handled over ordering and outfitting coworkers with the right tools and equipment with funds that are provided to keeping coworkers in fast-paced security company that converting to a cable/security environment.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cross-trained in every store role to maximize operational knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Line Cook
Cracker Barrel
01.2014 - 01.2015
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Assisted in preparation of menu items such as steaks, burgers and sandwiches.
- Grilled and deep fried various foods, such as select cuts of premium cuts of meat, fish, seafood. i graduated to 4 star chef before pursuing other work interests.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated all kitchen equipment safely to avoid injuries.
Business Owner
Self Employed Services Inc./ Noble Movers
01.2005 - 02.2014
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
- Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
- Resolved issues quickly through meticulous research and quick decision making.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
Education
Some College (No Degree) - Graphic Arts
Central Vocational School
Erie PaEngine And Small Engine Repair
Central High School
Erie, PA06.1998
High School Diploma -
Central High Vocational School
Erie Pa06.1998
Skills
- Schedule management
- OSHA training
- Material handling
- Shipping operations
- Equipment operations
- Loading and unloading
- Grinding machine operation
- Forklift trained
- Pallet jack use
- Food and beverage preparation
- Cash management skills
- Bid estimation skills
- Employee coaching
- Problem-solving skills
- Operating fryers and grills
- Multi construction skills
- Driving and transportation
- Team management
- Construction management
- Job site management
- Lifting up to 100 lbs
- Valid Colorado driver license
- Security and fire alarm maintenance
- Security unit programming
- Soldering skills
- Quality testing skills
- Wire running skills
- Cable termination skills
- Solid communication skills
Certification
OSHA 10- certificate and card for 10 hour Osha training, on construction and all D.O.J. training lock out tag out, ladder, on site safety, chemical management, hand tool and electric tool etc.
Timeline
Installation Feild Tech
ADT Security
11.2022 - Current
Hansen's and Son's Custom Garage Resin Seal
Self Owned
11.2021 - 10.2022
Gun-smith/co Owner
Self Employed Services Inc./rockbottom Guns Llc.
07.2017 - 06.2019
Field Technician
ICS Communications/comcast/xfinity
03.2017 - 11.2021
Field Service Technician
Cli Construction Inc.
02.2017 - 07.2017
Field Technician Supervisor/security Panel Tech
FCI Communications
01.2015 - 02.2017
Line Cook
Cracker Barrel
01.2014 - 01.2015
Business Owner
Self Employed Services Inc./ Noble Movers
01.2005 - 02.2014
Some College (No Degree) - Graphic Arts
Central Vocational School
Engine And Small Engine Repair
Central High School
High School Diploma -
Central High Vocational School
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