Rocky Maxwell
Hilliard,OH
Summary
Experienced Senior Builder Account Manager and former Regional VP with a strong track record in business development, revenue growth, and account management. Skilled at handling high-maintenance and at-risk accounts, while keeping clients happy and driving expansion. Passionate about onboarding and training teams to set them up for success, improve performance, and create a positive work culture. A hands-on leader who thrives on building strong relationships, streamlining operations, and delivering real results.
Overview
8
8
years of professional experience
Work History
Sr. Builder Account Manager
Americas Floor Source
Columbus, Ohio
06.2023 - Current
- Manage multiple single-family and multi-family builder accounts, while driving new business development to expand market share in both Columbus and Cincinnati.
- Generated an additional $1,200,000 in new business while managing $5,000,000 of existing business in 2024.
- Negotiate contracts, pricing, and service agreements to align with company objectives and client needs.
- Frequently assigned high-maintenance or at-risk accounts due to experience in handling complex client relationships.
- Responsible for new client onboarding to ensure a smooth transition, clear expectations, and seamless integration with our processes.
Regional Vice President
Americas Floor Source
Cincinnati, OH
08.2022 - 06.2023
- Spearheaded post-acquisition integration, ensuring smooth employee retention, and cultural alignment.
- Provided hands-on leadership in overseeing all aspects of market operations, from sales and account management, to installation and customer satisfaction.
- Developing a positive culture, while promoting teamwork and the company’s core values.
- Earned back business that was lost during the early stages of the acquisition in 2021.
- Identified, promoted, and trained unit managers to operate under the company’s framework.
Regional Vice President
Americas Floor Source
Louisville, KY
11.2016 - 08.2022
- Promoted from retail flooring advisor in Columbus, OH, to General Manager of the Louisville store, and then to VP.
- Growth of $5,028,634 |52.84% over the course of 2020 and 2021, with an annual volume of $14,545,750 in 2021.
- Sales volume increased by a minimum of 12% and upwards of 35% in our best year.
- Growth of $1,645,603| 18.06% year over year from 2018 to 2019.
- Growth of $1,089,883 |13.59% year over year from 2017 to 2018.
- Growth of $993,619 | 14.14% year over year from 2016 to 2017.
- Managed and supervised relationships with the market's largest builder accounts.
Skills
- Customer relationship management
- Client onboarding
- Account management
- Contract negotiation
- Employee training
- Team leadership
- Networking skills
- Business development
References
References available upon request.
Timeline
Sr. Builder Account Manager
Americas Floor Source
06.2023 - Current
Regional Vice President
Americas Floor Source
08.2022 - 06.2023
Regional Vice President
Americas Floor Source
11.2016 - 08.2022
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