ROCKY PRICE
Plantation
Summary
Radio Systems Manager with extensive experience in P25 systems and customer support. Proven track record in driving revenue through effective training and collaboration with diverse teams. Focused on delivering solutions that meet customer needs from concept through post-sales.
Overview
33
33
years of professional experience
Work History
Service Manager
Motorola
02.2025 - Current
- Provided technical and consulting support to Broward County Regional Office of Telecommunication and Technology customer, enhancing their P25 Simulcast System with Microwave and Fiber backhaul.
- Supported customer objectives by maintaining P25 and Conventional Radio Systems, ensuring operational reliability.
- Managed service operations to ensure timely response to customer inquiries.
- Oversaw team performance and provided coaching to enhance service quality.
- Coordinated scheduling of service appointments for efficient resource allocation.
System Manager
Motorola
Hyattsville
10.1993 - 01.2025
- Provided technical and consulting support to key Metropolitan Public Transportation customer during migration from SmartZone 3.0 Circuit based simulcast to P25 A7.14 System with Smart-X.
- Conducted training sessions for ASTRO P25 and Dimetra in multiple languages to diverse international audiences.
- Reorganized classroom training, contributing to department's acquisition of $3M in additional revenue.
- Configured code plugs for optimal device performance.
- Assisted in installing and configuring mobile devices in consolettes.
- Determined parts and accessories required to mount mobile technology into motorcycles.
- Worked within a team of the customer, Federal, State, and local agencies, and within the family of Motorola Solutions Departments.
Training Lab System Manager
Motorola
Plantation
06.2011 - 11.2014
- Developed Equipment & Software list for ASTRO P25 & Dimetra IP systems to support upgrades and new installations.
- Utilized Transport Network Configuration Tools (TNCT) to create Router and Switch configurations for System Network Transport.
- Managed system configurations to enhance operational efficiency and performance.
- Implemented software updates to ensure security and functionality of systems.
- Collaborated with cross-functional teams to address technical issues effectively.
Engineering Test Center System Manager
Motorola
Plantation
08.2005 - 06.2011
- Monitored, analyzed, designed, implemented, optimized, enhanced, repaired, and maintained trunked and conventional two-way radio systems.
- Collaborated with Field Service Organization team members and contractors on link budget analysis, system dimensioning for coverage and capacity, traffic analysis, and initial system design to enhance system performance and reliability.
- Ordered equipment and software, supervised installation and upgrade of ASTRO P25 system for Malaysia Motorola Solutions Subscriber team, and managed system via corporate WAN/LAN connection to ensure operational efficiency.
- Planned and assisted with implementation of installation of two GTR sites (one site was converted from HPD to GTR) in MCIL Israel.
- Oversaw LAN network across multiple buildings including multiple CEN networks.
- Led investigations into root causes to enhance system reliability.
- Provided detailed leadership on service complaints to resolve any discrepancies between FNE and subscriber teams.
Senior Technical Staff Instructor
Motorola
01.1993 - 01.2005
- Instructed G&PS domestic/international customers on system outage recovery, back-up and restore procedures, and software/hardware installation and configuration.
- Trained on technical maintenance and troubleshooting for equipment ranging from Conventional to the latest in wide-area G&PS Communications.
- Provided classroom and Lab training on FNE Box and System Training for domestic and international customers.
- Resolved customer issues regarding improperly configured equipment through proactive meetings and conference calls.
- Created comprehensive plans for rapid issue resolution, enhancing customer satisfaction.
- Collaborated with account teams across North America, Latin America, EMEX, APAC, and 3rd party vendors on hardware and software network issues, developing tailored training plans.
- Delivered infrastructure training to Motorola Solutions customers in English and Spanish.
ASTRO P25 and Dimetra Systems Infrastructure Instructor
Motorola
Plantation
- Trained Motorola Latin American customers on operating, administrating, maintenance, and troubleshooting of P25 and Dimetra IP systems and subscriber units.
- Provided hands-on instruction to maximize effective use of newly installed systems, peripheral hardware, and management systems.
- Taught classes throughout Latin America in Spanish and English.
- Delivered system experience with 99.999% performance level as Master Instructor/Lab Manager.
- Secured increased maintenance budget from customer following expert training delivered to Washington Metro Transit Radio Team.
Technical Lead
United States Navy
- Technical Lead in Shipboard Weapons and Communications Systems maintenance activities.
- Collaborated cross-functionally to achieve successful development of weapons, engineering, and communications systems on new ships.
- Managed operations for five shipboard work centers, ensuring budget compliance and operational efficiency.
- Participated in negotiations with New Ship Construction Department, reviewing and editing Acceptance Test Plan that certified shipboard weapons system radar and communications.
- Trained, mentored, and developed junior personnel.
Education
Bachelor of Science - Vocational Education Studies Program
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL01-1991
Associate of Science - Computer Science
COLLEGE OF LAKE COUNTY
Grayslake, IL01-1990
Associate of Science - Communications
TRI-COUNTY TECHNICAL INSTITUTE
Nelsonville, OH06-1971
Graduate Certificate - Project Management
GEORGE WASHINGTON UNIVERSITY
Washington, DCCISCO Certified Network Administrator Training -
NEW HORIZONS
Plantation, FLTeam and Time Management - Basic and Advanced Network Technology, Conventional, SMARTNET and SmartZone, P25 and Dimetra Wide-area System Training classes and programs
MOTOROLA UNIVERSITY
Schaumburg, ILElectrical, Electronics, and Computer Technology; Shipboard Weapons and Radar Control Systems -
UNITED STATES NAVY
USA, Greece, and JapanSkills
- Service Oversight
- Management
- Process Improvement
- Planning and prioritization
- Troubleshooting
- Operational Training
- Customer Service
- Team Leadership
- Training
- P25 support
- Adaptable
- Resourceful
- Collaborative
- Problem Solving
- Communication Skills
Projects
- P25 System 7.13 Release, Upgrade from ASTRO P25 A7.8; assembled equipment and software order and led the installation and upgrade from the beginning. Implemented features included: AMS/UNS, KMF, MCC7500, MCC7100, and MCC7500E Dispatch Consoles, Standalone PNM Clients and Virtualized PNM Clients. Worked with Latin America Caribbean Region Field Engineering Team to establish System Connectivity VPN used for remote classroom access from worldwide Motorola Solutions offices in Plantation, Florida.
- Dimetra IP Compact R8.1, New installation used as a Customer Demo and Training System featuring Short Data Service, Full Duplex Private calls, MTS 4, and MTS 1 Repeater sites. Tetra MCC7500C (clear audio) and VPN system remote connectivity were also installed to allow remote classroom access from any Motorola Solutions Office throughout Latin America.
- P25 System Release, IP Simulcast, Radio Authentication, Text Messaging Service, Encrypted Integrated Data, Radio Manager and OTAP, Enhanced Phone Service, Phase 2 TDMA trunking, 2 Factor Authentication, remote RF sites, and combined CEN.
- P25 System 7.9 Release, Phase 2 TDMA Trunking, P25 Conventional sites, RF Site Satellite backhaul, Radio Authentication, Transit, and Broadcast Data.
- P25 System 7.7 Release, X-2 TDMA trunking, Avaya Phone Service, Encrypted Integrated Data, Encrypted Text Messaging Service, and OTAR.
- P25 System 7.5 Release, FDMA trunking and Text Messaging Services.
- SmartZone 4.1 Release, Replacement of a Smart Zone 3.0: hardware in this A4.1 was a hardware downgrade from an A6.5 system. Featured mixed-mode service, ASN radio to radio digital secure, and MBX phone patch service.
- Smartnet 6809 controllers, Three independent systems supporting UHF, VHF, and 800 (with MICOR repeaters) bands.
- Conventional 3.1 standalone System, OTAR and encrypted data with the CEN network.
- Conventional MDC1200, KMC secure communications.
Military History
UNITED STATES NAVY, Technical Lead in Shipboard Weapons and Communications Systems maintenance activities. Worked cross-functionally to accomplish Weapons, Engineering, and Communications Systems development success on new ships.
Timeline
Service Manager
Motorola
02.2025 - Current
Training Lab System Manager
Motorola
06.2011 - 11.2014
Engineering Test Center System Manager
Motorola
08.2005 - 06.2011
System Manager
Motorola
10.1993 - 01.2025
Senior Technical Staff Instructor
Motorola
01.1993 - 01.2005
ASTRO P25 and Dimetra Systems Infrastructure Instructor
Motorola
Technical Lead
United States Navy
Bachelor of Science - Vocational Education Studies Program
SOUTHERN ILLINOIS UNIVERSITY
Associate of Science - Computer Science
COLLEGE OF LAKE COUNTY
Associate of Science - Communications
TRI-COUNTY TECHNICAL INSTITUTE
Graduate Certificate - Project Management
GEORGE WASHINGTON UNIVERSITY
CISCO Certified Network Administrator Training -
NEW HORIZONS
Team and Time Management - Basic and Advanced Network Technology, Conventional, SMARTNET and SmartZone, P25 and Dimetra Wide-area System Training classes and programs
MOTOROLA UNIVERSITY
Electrical, Electronics, and Computer Technology; Shipboard Weapons and Radar Control Systems -
UNITED STATES NAVY