Rocky Viette
Summary
Experienced professional with a strong passion for cultivating a positive work environment and collaborating seamlessly with colleagues to achieve team goals. I've been recognized for my respectful demeanor, outgoing personality, and sociability. Proficient background in customer service spanning 6 years with over one year in mortgage servicing, and over two years of sales experience. I'm a very dedicated, self-driven, and inquisitive individual that's seeking an opportunity for growth and career advancement.
Overview
7
7
years of professional experience
Work History
Sales Account Manager
Coast Incorporated
06.2022 - Current
- Engage with customers in-person, in a professional, and friendly manner
- Operate as the point of contact for assigned customers in a given sales territory on behalf of major companies
- Generate sales among predetermined customer accounts via Salesforce
- Actively track KPI for company, colleagues and individual performance through teamwork and focus on sales goals and business development needs
- Resolve problems with high-profile customers to maintain relationships increasing return and new customer base
- Collaborate with upper management to implement continuous improvements and exceed team goals
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement
- Coach, train, and promote high-achieved sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Attend industry conferences and events, establishing valuable networking connections for potential partnerships
Loan Servicing Coordinator
Guaranteed Rate Inc.
11.2020 - 06.2022
- Utilized multiple system databases to identify if loans are retained or released
- Reviewed and analyzed loan documents in a timely and accurate manner
- Audited and posted escrow disbursements to ensure that taxes, insurance, and Mortgage Insurance are current
- Modified correct payment due dates on borrowers' accounts
- Utilized SSH File Transfer Protocol to transfer documents to vendors
- Communicated with title and insurance companies to reissue checks that were uncashed, damaged, or misplaced
Grocery Stocker - Assistant Department Manager
Jewel Osco
09.2017 - 11.2020
- Provided prompt, efficient and friendly customer service
- Placed products in correct shelf locations to keep stock areas organized and inventory counts accurate
- Maintained and managed clean work areas by consolidating and organizing products
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Oversaw product inventory management processes, maintaining optimal stock levels while minimizing waste and losses smoothening order writing
- Engaged with Store Director(s) on modifications for end-caps, ordering, in-spite-of upcoming weekly sales
Education
Associate of Applied Arts - Business
Harry S. Truman College - City Colleges of Chicago
Chicago, IL12-2020
High School Diploma - General Studies
Lake View High School
Chicago, IL06.2019
Skills
- Interpersonal
- Organization
- Customer service
- Team-oriented
- Client relations
- Leadership/ Management
- Professionalism
- Work-ethic
- CRM software
- Data entry
- Mathematical
- Microsoft Office
Assessments
- Attention to detail, Expert, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
Languages
English
Native or Bilingual
Tagolog
Limited Working
Timeline
Sales Account Manager
Coast Incorporated
06.2022 - Current
Loan Servicing Coordinator
Guaranteed Rate Inc.
11.2020 - 06.2022
Grocery Stocker - Assistant Department Manager
Jewel Osco
09.2017 - 11.2020
Associate of Applied Arts - Business
Harry S. Truman College - City Colleges of Chicago
High School Diploma - General Studies
Lake View High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to grow through situations, you have to go through situations.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Company CultureCareer advancementPersonal development programsPaid time offPaid sick leaveTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit SharingHealthcare benefitsSimilar Profiles
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