ROCKY ALVIN GUILLERMO
Honolulu,HI
Summary
Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Results-driven experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
STATEWIDE SAFETY SYSTEMS
04.2015 - Current
- Created a strong structure and grew the company's monthly revenue from approx. $50K a month to $500K a month
- Generated operational and safety procedures to increase productivity and safety.
- Built long-lasting customer relationships
Supervisor
Statewide Safety Systems
04.2014 - 04.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Account Manager
Safety Systems And Signs Hawaii
04.2013 - 04.2014
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
SAFETY INSTRUCTOR
Safety Systems And Signs Hawaii
04.2012 - 04.2013
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated/certified employees and customers on safety-related matters like First Aid/CPR/AED, Fall Protection, Confined Space, Trench/Excavation Safety.
Product Specialist
Safety Systems Hawaii Inc.
04.2011 - 04.2012
- Continually expanded knowledge of all product lines including traffic control devices.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to internal employees.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Field Service Technician
Safety Systems Hawaii Inc
04.2010 - 04.2011
- Managed on-site and off-site fire extinguisher, first aid kits, AED installation, repair, maintenance, and checks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
Shipping and Receiving Technician
Safety Systems Hawaii Inc.
04.2008 - 04.2010
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Associate of Science - Computer Science And Programming
Systems Technology Institute
PhilippinesSkills
- Operational Reports
- Work Prioritization
- Branch Operations Management
- Coaching and Mentoring
- Employee Development
- Process Improvement
- Account Review
- Business Development
- Sales Development
- Risk Mitigation
- Relationship Building and Management
- Customer Service
Affiliations
National Utility Contractors' Association (Board of Director)
Certification
Construction and Health Safety Technician, Flagger-certified
Timeline
BRANCH MANAGER
STATEWIDE SAFETY SYSTEMS
04.2015 - Current
Supervisor
Statewide Safety Systems
04.2014 - 04.2015
Account Manager
Safety Systems And Signs Hawaii
04.2013 - 04.2014
SAFETY INSTRUCTOR
Safety Systems And Signs Hawaii
04.2012 - 04.2013
Product Specialist
Safety Systems Hawaii Inc.
04.2011 - 04.2012
Field Service Technician
Safety Systems Hawaii Inc
04.2010 - 04.2011
Shipping and Receiving Technician
Safety Systems Hawaii Inc.
04.2008 - 04.2010
Associate of Science - Computer Science And Programming
Systems Technology Institute
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