Rocquesha Turner-Chatman
Springfield,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Loan Consultant
Lendmark Financial Services
Gallatin, TN
09.2015 - 12.2023
- Provided support to loan applicants regarding the process and requirements for obtaining a loan.
Direct Support Professional
ResCare
Springfield, TN
10.2011 - 11.2017
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Manager
CREDIT CENTRAL
Springfield, TN
07.2013 - 08.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Manager
World Finance Tax and Loan
Springfield, TN
05.2008 - 05.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Customer Service Representative
Kroger
Springfield, MA
08.2006 - 12.2008
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High school diploma or GED -
Springfield High School
Springfield, TN05-2007
Skills
- Customer service-focused
- Collections proficiency
- Good Telephone Etiquette
- Time Management
- Team Player
- Patient Care
- HIPAA Compliance
- First Aid/CPR
Certification
CPR/BLS
- Notary Public- April 2022 to April 2027
Assessments
- Customer focus & orientation - Highly Proficient- September 2019- Responding to customer situations with sensitivity.Full results: Highly Proficient
- Logic & critical thinking — Highly Proficient- August 2019- Measures a candidate's ability to use logical approaches when solving problems.Full results: Highly Proficient-
- Administrative support professional fit - Proficient- October 2020- Measures the traits that are important for successful administrative support professionalsFull results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continueddevelopment in any professional field.
Timeline
Senior Loan Consultant
Lendmark Financial Services
09.2015 - 12.2023
Manager
CREDIT CENTRAL
07.2013 - 08.2015
Direct Support Professional
ResCare
10.2011 - 11.2017
Assistant Manager
World Finance Tax and Loan
05.2008 - 05.2013
Customer Service Representative
Kroger
08.2006 - 12.2008
High school diploma or GED -
Springfield High School
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