Vianney Delgado
Bensenville,IL
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
14
14
years of professional experience
Work History
Member Service Loan Consultant/Senior Member Service Representative
Alliant credit union
Chicago, IL
01.2007 - 01.2015
- Service and assist member incoming calls through the general queue and direct line
- Handle most member transactions along with resolving member grievances with a one call resolution process
- Correct internal discrepancies with back office
- maintain top-grade member service and call quality
Consumer Loan Originator
Alliant credit union
Chicago, IL
01.2015 - 01.2021
- Handle member incoming calls for loan application
- Monitor loans carefully from initiation to closing
- Enthusiastically offer ancillary products to members
- Meet and surpass personal and team sales goals while maintaining top notch call quality and service
Mortgage Loan Originator
Alliant credit union
Chicago, IL
01.2021
- Responsible for development of new mortgage business through credit union leads along with leads acquired through outside sources
- Diligently monitor current leads and follow-ups throughout the entire loan process
- Provide support on the phone when necessary
- Aid applicants with inquries and guide them through the application process for the outcome of a seamless transaction.
- Provided comprehensive mortgage loan advice and guidance to potential borrowers.
- Researched and evaluated various loan products to determine the best fit for each customer.
Education
College of DuPage
12.2013
Fenton High School
12.2002
Skills
- Problem Solver
- Open-Mindedness
- Self-Motivation
- Cultural Intelligence
- Responsibility
- Commitment
- Humor
- Decision-making
- Prioritizing
- Agility
- Critical Observation
- Imagination
- Self-Starter
- Friendliness
- Documentation Review
- Debt Restructuring
- Customer service-focused
- Regulatory Compliance
Languages
Spanish
Timeline
Mortgage Loan Originator
Alliant credit union
01.2021
Consumer Loan Originator
Alliant credit union
01.2015 - 01.2021
Member Service Loan Consultant/Senior Member Service Representative
Alliant credit union
01.2007 - 01.2015
College of DuPage
Fenton High School
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