Summary
Overview
Work History
Education
Skills
Certification
Personal Characteristics
Timeline
Generic

Rocxana Ortiz

Summary

Seeking for a position as clinical Medical Assistant where I may utilize acquired skills, assist in providing exceptional care to patients, and offering the opportunity to increase skills and provide different ways to grow and support the clinic as well the community.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Practice Performance Consultant

Optum
03.2024 - Current
  • Collaborated with healthcare providers to develop targeted interventions for improving patient outcomes and HEDIS results.
  • Improved the accuracy of HEDIS measures by meticulously reviewing medical records and identifying gaps in care.
  • Trained new team members on HEDIS measures, clinical documentation requirements, and quality improvement strategies.
  • Analyzed trends in HEDIS performance data, identifying areas for improvement and implementing corrective action plans.
  • Supported the development of provider education materials focused on HEDIS measures and best practices in patient care.
  • Ensured timely submission of accurate HEDIS data to regulatory agencies by effectively managing deadlines and prioritizing tasks.
  • Fostered strong relationships with providers, facilitating communication regarding patients'' needs and contributing to improved continuity of care.
  • Enhanced data collection processes for HEDIS reporting, streamlining workflows and reducing errors.

Medical Assistant

Optum
08.2019 - 03.2024
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Perform quantaflo and Neurometrix Testing

Medical Assistant

Preferred Nephrology
09.2018 - 08.2019
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Verified patient insurance coverage and collected required co-payments.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.

Education

Medical Assistant -

Downey Adult School
Downey, CA

General Education -

Luezinger High School
Lawndale, CA

Skills

  • Scheduled Appointment
  • Administering Vaccines
  • Alphabetic filing
  • Vital Signs Numeric filing
  • Throat Cultures
  • Leger cards
  • Snellen/Ishihara Charts
  • EKG
  • Venipunctures
  • Urinalysis
  • Glycemia Capillary Punctures
  • Hemoccult Test
  • Bandaging
  • Organizational Development
  • CMS 1500 forms
  • Virtual Training

Certification

  • Medical Assisting
  • BLS
  • Medical terminology
  • HIPAA/OSHA
  • Microsoft Word
  • Key Boarding

Personal Characteristics

  • Internal/External customer service
  • Bilingual English/Spanish
  • Motivated
  • Fast learner

Timeline

Practice Performance Consultant

Optum
03.2024 - Current

Medical Assistant

Optum
08.2019 - 03.2024

Medical Assistant

Preferred Nephrology
09.2018 - 08.2019

Medical Assistant -

Downey Adult School

General Education -

Luezinger High School

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Rocxana Ortiz