Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rod Heiser

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Logistics/Customer Service Representative

Office Depot Inc
10.2012 - Current
  • Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
  • Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
  • Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
  • Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.

Logistics Specialist

Smith & Hawken
03.2005 - 11.2011
  • Managed inventory levels for optimal cost savings and minimal stockouts.

Logistics/Customer Service Representative

BCi Insurance Brokers
06.2002 - 08.2006

Office Manager

Dr. Dan Willis
05.1996 - 12.2001
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

Associate of Applied Science - It Support

Education America
Fort Worth, TX
01.2001

Skills

  • Distribution Management
  • Excellent Communication
  • Quality Assurance
  • Transportation Planning
  • Multitasking Abilities
  • Order Processing

Timeline

Logistics/Customer Service Representative

Office Depot Inc
10.2012 - Current

Logistics Specialist

Smith & Hawken
03.2005 - 11.2011

Logistics/Customer Service Representative

BCi Insurance Brokers
06.2002 - 08.2006

Office Manager

Dr. Dan Willis
05.1996 - 12.2001

Associate of Applied Science - It Support

Education America
Rod Heiser