Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rodney Collins

New York,NY

Summary

Dedicated customer service representative with proven skills in conflict resolution and active listening. Committed to enhancing customer satisfaction and improving service delivery through effective communication.

Detail-oriented customer service representative skilled in communication and problem-solving. Committed to enhancing service delivery and resolving customer issues effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Call Center Staffing
09.2024 - 03.2025
  • Assisted customers with inquiries, providing prompt and accurate information to enhance satisfaction.
  • Resolved customer complaints through effective communication, ensuring timely issue resolution.
  • Collaborated with team members to improve service delivery processes and enhance overall performance.
  • Documented customer feedback for management review, contributing to continuous improvement initiatives.

Food Delivery Driver

Griffin's Sunday Dinners
06.2021 - 11.2023
  • Delivered meals efficiently to customers, ensuring timely service and satisfaction.
  • Navigated delivery routes using GPS technology for optimal efficiency.
  • Maintained vehicle cleanliness and functionality for safe operations.
  • Communicated effectively with kitchen staff to confirm order specifications.

Painter's Helper

IRok Construction
01.2019 - 05.2020
  • Assisted in surface preparation by sanding and cleaning to ensure optimal paint adhesion.
  • Mixed and matched paints according to specifications for consistent color application.
  • Operated painting equipment, including spray guns and rollers, to complete projects efficiently.
  • Maintained a clean and organized work environment to promote safety and efficiency on job sites.

Education

High School Diploma -

Lakewood High School
St. Petersburg, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Call Center Staffing
09.2024 - 03.2025

Food Delivery Driver

Griffin's Sunday Dinners
06.2021 - 11.2023

Painter's Helper

IRok Construction
01.2019 - 05.2020

High School Diploma -

Lakewood High School
Rodney Collins