Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roddy Intriago Bowen

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Server

El Porton Mexican Restaurant
07.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Math Instructor

Centro Educativo Monte Betania
04.2014 - 03.2022
  • Improved student comprehension by incorporating real-life examples and problem-solving activities into lesson plans.
  • Enhanced classroom engagement by utilizing interactive teaching methods such as group projects and hands-on activities.
  • Boosted students'' confidence with personalized tutoring sessions, resulting in higher test scores.
  • Developed innovative learning materials to cater to diverse learning styles and needs of students.
  • Streamlined grading processes, ensuring timely feedback for students to improve their performance.
  • Served as an advisor for school-sponsored math-themed events, enhancing student interest and creating a more cohesive mathematics community within the school.

Call Center Representative

American Call Centers
04.2013 - 03.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Bachelor of Science - Education Science

Universidad De Guayaquil
Guayaquil - Ecuador
11.2018

Skills

  • Guest Engagement
  • Food Running
  • Food Inspection
  • Table Bussing
  • Menu Memorization
  • Materials Management
  • Technology Integration
  • Student Mentoring
  • IEP Support

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

El Porton Mexican Restaurant
07.2023 - Current

Math Instructor

Centro Educativo Monte Betania
04.2014 - 03.2022

Call Center Representative

American Call Centers
04.2013 - 03.2014

Bachelor of Science - Education Science

Universidad De Guayaquil
Roddy Intriago Bowen