Rodeanne Mae Dialogo
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
T.O.N.E. Home Health Services, Inc.
Farmington Hills, MI
10.2016 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case's progression.
- Supported office staff and operational requirements with administrative tasks.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
Education
Bachelor of Science - Nursing
Angeles University Foundation
Angeles City, Pampanga, Philippines11-2022
Skills
- Follow-up skills
- Patient scheduling
- Confidentiality
- Customer service
- Multitasking and organization
- Relationship building
- Administration and operations
- Goal setting
- Root-cause analysis
- Healthcare industry
- Time management
- Attention to detail
Languages
Filipino
Native or Bilingual
Timeline
Intake Coordinator
T.O.N.E. Home Health Services, Inc.
10.2016 - Current
Bachelor of Science - Nursing
Angeles University Foundation