Rodellia Quick
Whitsett
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Greensboro Urban Ministry/Weaver House Shelter
02.2017 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided primary resident/client support to internal and external residents/clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Assessed community needs and identified resources for social and community service programs.
Crew Trainer
McDonald's
08.2016 - 10.2017
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
- Taught new team members correct procedures for all areas of operations.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Scotland High School
Laurinburg, NC06.1992
Skills
- Interpersonal Relations
- Goal Setting
- Scheduling and Coordinating
- Task Delegation
- Hospitality services
- Staff Management
- Strategic planning and analysis
- Guest experiences
- Onsite facility tours
- Multicultural Sensitivity
Timeline
Front Desk Manager
Greensboro Urban Ministry/Weaver House Shelter
02.2017 - Current
Crew Trainer
McDonald's
08.2016 - 10.2017
High School Diploma -
Scotland High School
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