Erica Walling
Georgetown,KY
Summary
Dynamic professional with a robust background in administrative and nutritional support, notably at Pediatric Dentistry of Hamburg. Excelled in enhancing office operations and patient satisfaction through exceptional communication and organizational skills. Proven adaptability and problem-solving capacity led to significant improvements in efficiency and customer service, underscoring a commitment to excellence and teamwork.
Overview
19
19
years of professional experience
Work History
Front Desk Administrative Assistant
Pediatric Dentistry of Hamburg
Georgetown, KY
05.2024 - Current
- Make appointment confirmation calls.
- Processed invoices and payments from customers on a daily basis.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled confidential information with discretion according to departmental policies and procedures.
- Responded to customer issues to provide immediate resolution and improve retention.
- Responded to messages and emails to the office and transferred correspondence.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Answered customer emails promptly and professionally while providing accurate responses within 24 hours of receipt of inquiry.
- Updated customer contact information in database systems.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
Nutrition Aide
Scott County Board of Education
Georgetown, KY
08.2023 - 05.2024
- Under direction of my supervisor, prepare and serve nutritional meals for students and staff.
- Follow all guidance and regulations put forth by local and state agencies and health departments.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned kitchen equipment such as blenders, mixers, and slicers following sanitation protocols.
- Performed quality control inspections of all prepared meals prior to serving.
- Cleaned and maintained dining room during and after each meal service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured that all foods served were properly labeled and dated.
- Followed dietary procedures in accordance with established policies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Inspected food deliveries for freshness before storing them in refrigerators or freezers.
- Oversaw inventory and reported replacement needs to kitchen management.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Collaborated with team to deliver timely service of items.
- Packaged and bagged cooked food and prepared items.
- Stocked food and other supplies for main kitchen and units.
- Rotated inventory to reduce waste and optimize freshness.
- Adhered to all local health codes while preparing meals.
- Followed infection control procedures when handling food products.
- Attended monthly meetings related to nutrition services at the facility.
- Organized menus according to established standards, including calorie counts and other nutritional requirements.
- Monitored food temperatures to ensure safety and quality standards were met.
Cosmetologist
Great Clips
Georgetown, KY
01.2006 - 08.2023
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Performed haircuts, coloring, highlighting and styling techniques.
- Assisted customers in selecting appropriate retail products for their needs.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Developed new styles and techniques.
- Upsold various treatments or packages when appropriate.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Educated clients on proper skin care techniques and products.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Trained new staff members on salon policies and procedures.
- Promoted additional services or products available in the salon.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
Cosmetologist
Self-Employment
Stamping Ground, KY
01.2022 - 06.2023
- Performed haircuts, coloring, highlighting and styling techniques.
- Assisted customers in selecting appropriate retail products for their needs.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Developed new styles and techniques.
- Upsold various treatments or packages when appropriate.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Educated clients on proper skin care techniques and products.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Trained new staff members on salon policies and procedures.
- Promoted additional services or products available in the salon.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
- Performed scalp treatments to improve hair health and texture.
- Completed basic bookkeeping, filing and maintaining clients' records.
- Managed appointments through scheduling software program.
- Operated cash registers to receive payments from patrons.
- Maintained accurate records of customer services provided.
- Updated and maintained customer information records and beauty services provided.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Ensured proper sanitation practices were followed at all times.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Nutrition Aide
Scott County Board of Education
Georgetown, KY
09.2013 - 12.2021
- Under direction of my supervisor, prepare and serve nutritional meals for students and staff.
- Follow all guidance and regulations put forth by local and state agencies and health departments.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned kitchen equipment such as blenders, mixers, and slicers following sanitation protocols.
- Performed quality control inspections of all prepared meals prior to serving.
- Cleaned and maintained dining room during and after each meal service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured that all foods served were properly labeled and dated.
- Followed dietary procedures in accordance with established policies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Inspected food deliveries for freshness before storing them in refrigerators or freezers.
- Oversaw inventory and reported replacement needs to kitchen management.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Collaborated with team to deliver timely service of items.
- Packaged and bagged cooked food and prepared items.
- Stocked food and other supplies for main kitchen and units.
- Rotated inventory to reduce waste and optimize freshness.
- Adhered to all local health codes while preparing meals.
- Followed infection control procedures when handling food products.
- Attended monthly meetings related to nutrition services at the facility.
- Organized menus according to established standards, including calorie counts and other nutritional requirements.
- Monitored food temperatures to ensure safety and quality standards were met.
Education
Some college - General Studies
Bluegrass Community and Technical College
Lexington, KY05.2010
Certificate - Cosmetology
Kaufman Beauty School
Lexington, KY10.2005
High School Diploma -
Scott County High School
Georgetown, KY06.2003
Skills
- Adaptability
- Attention to detail
- Communication skills (written and verbal)
- Interpersonal skills
- Time management
- Organizational skills
- Teamwork
- Document management
- Scheduling appointments
- File organization
- Departmental support
- Confidentiality
- Appointment confirmation
- Record preparation
- Interpersonal relations
- Customer service
- Insurance verification
- Cross-functional collaboration
- Exceptional communication
- Sensitive information handling
- Customer service expertise
- Maintaining records
- Reception duties
- Calendar management
- Patient relations
- Visitor management
- Problem-solving capacity
- Schedule coordination
Timeline
Front Desk Administrative Assistant
Pediatric Dentistry of Hamburg
05.2024 - Current
Nutrition Aide
Scott County Board of Education
08.2023 - 05.2024
Cosmetologist
Self-Employment
01.2022 - 06.2023
Nutrition Aide
Scott County Board of Education
09.2013 - 12.2021
Cosmetologist
Great Clips
01.2006 - 08.2023
Some college - General Studies
Bluegrass Community and Technical College
Certificate - Cosmetology
Kaufman Beauty School
High School Diploma -
Scott County High School
Similar Profiles
Sarah WilsonSarah Wilson
Pediatric Dental Assistant at Pediatric Dentistry of HamburgPediatric Dental Assistant at Pediatric Dentistry of Hamburg
Megan RicheyMegan Richey
Student Observer at Hamburg Pediatric DentistryStudent Observer at Hamburg Pediatric Dentistry
Hannah DavesHannah Daves
Front Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental GroupFront Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental Group