Roderick Battle
Norfolk,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pizza Hut
Norfolk, VA
05.2023 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
Education
Peer Recovery Specialist Certificate - Peer Recovery Specialist
Up Center of Norfolk
Norfolk, VA11-2024
Some College (No Degree) - Sociology
Tidewater Community College
Norfolk, VASkills
- management
- Creative problem solving
- Credit card payment processing
- Courteous demeanor
- Inbound and outbound calling
- Call center operations
- Adaptive team player
- Empathy and patience
- Cultural awareness
- Payment processing
- Complaint resolution
- Call management
- Active listening
- Critical thinking
- Stock management
- High-energy attitude
- Client relations
- Documentation
Timeline
Customer Service Representative
Pizza Hut
05.2023 - Current
Peer Recovery Specialist Certificate - Peer Recovery Specialist
Up Center of Norfolk
Some College (No Degree) - Sociology
Tidewater Community College