Roderick Colston
Nacogdoches
Summary
Innovative professional with strong skills in process optimization and employee engagement assessment. Experienced in leveraging effective communication and teamwork to achieve productivity improvements and enhance overall performance management.
Overview
33
33
years of professional experience
Work History
Senior Performance Manager
Willis Towers Watson
Plano
06.2012 - Current
- Led performance management initiatives to enhance employee engagement and productivity.
- Collaborated with cross-functional teams to develop strategic performance metrics.
- Assessed key performance indicators to make actionable campaign improvements.
- Identified opportunities for process optimization by analyzing existing practices.
- Conducted regular meetings with team members to review progress against set targets.
- Assessed employee engagement levels through surveys and other methods of research.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Allstate Insurance Co
Richardson, Texas
02.2026 - 02.2026
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Orientation Trainer
The Wizetrade Group
Frisco
04.2006 - 11.2009
- Partnered with team leaders to assess training needs and define objectives.
- Utilized digital tools to streamline training processes and improve accessibility.
- Conducted one-on-one coaching sessions to support individual learner growth.
- Specified training goals and expectations to enhance session clarity.
- Managed recruitment and placement of participants in training programs.
Work Director
Wells Fargo & Company
DALLAS, Texas
08.1997 - 12.2004
- Received and answered correspondence and other communication from board.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Accounting Clerk
Federal Deposit Insurance Corporation, FDIC
DALLAS, Texas
08.1993 - 08.1997
- Input high volume of monthly invoices with consistent accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Maintained accounting records utilizing in-house and client systems.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
Education
Bachelor of Arts - Public Relations - Communications
Stephen F. Austin State University
Nacogdoches, TX05-1988
Skills
- Performance management
- Key performance indicators
- Metric development
- Process optimization
- Productivity improvement
- Engagement assessment
- One-on-one coaching
- Effective communication
- Customer focus
- Teamwork and collaboration
Timeline
Sales Associate
Allstate Insurance Co
02.2026 - 02.2026
Senior Performance Manager
Willis Towers Watson
06.2012 - Current
Orientation Trainer
The Wizetrade Group
04.2006 - 11.2009
Work Director
Wells Fargo & Company
08.1997 - 12.2004
Accounting Clerk
Federal Deposit Insurance Corporation, FDIC
08.1993 - 08.1997
Bachelor of Arts - Public Relations - Communications
Stephen F. Austin State University