RODERICK HUGHES
Chicago,IL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Solution Engineer
IBM
Chicago, IL
04.2023 - Current
- Collaborated with sales teams to develop customized solutions for client needs.
- Conducted regular market research to identify potential opportunities and threats.
- Identified upsell and cross-sell opportunities within the existing client base to maximize revenue.
- Prepared and delivered responses to RFPs (Requests for Proposal), ensuring technical accuracy and competitive positioning.
- Conducted site visits to assess customer needs and recommend appropriate solutions.
Associate Solution Engineer, Account Engagement
Salesforce
Chicago, IL
07.2021 - 04.2023
- Provided training and support for clients on the use of Salesforce products.
- Provided training and product support for other members of sales team.
- Planned various product configurations to meet diverse customer needs.
Retail Management Intern
CVS Health
Washington, DC
05.2020 - 08.2020
- Assisted Store Manager with day-to-day activities, including sales, employee management, customer service and operations management.
- Increased store efficiency by identifying issues and implementing process improvements.
- Delivered fantastic customer experience by identifying needs and suggesting products.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Innovation Intern
KIPP Los Angeles Schools
Los Angeles, CA
07.2018 - 08.2018
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
Intern
Northrup Grumman Aerospace Corporation
Los Angeles, CA
01.2017 - 06.2017
- Created software code by using excel macros to aid in engineering analysis of advanced materials.
- Simplified complex specifications into logical design requirements for production.
Education
Bachelor of Science - Computer Science, Entrepreneurship
American University, Kogod School of Business
2021
Skills
- Strong technical acumen
- Salesforce CRM
- Marketing Cloud
- Solution selling
- Critical thinking
- Customer service
- Sustainability Software
- IBM Maximo
- IBM TRIRIGA
- IBM Envizi
Certification
- Trailhead Ranger
- Salesforce Certified Pardot Specialist
Timeline
Solution Engineer
IBM
04.2023 - Current
Associate Solution Engineer, Account Engagement
Salesforce
07.2021 - 04.2023
Retail Management Intern
CVS Health
05.2020 - 08.2020
Innovation Intern
KIPP Los Angeles Schools
07.2018 - 08.2018
Intern
Northrup Grumman Aerospace Corporation
01.2017 - 06.2017
Bachelor of Science - Computer Science, Entrepreneurship
American University, Kogod School of Business