Overview
Work History
Education
Skills
Certification
Timeline
Generic

RODERICK HUGHES

Chicago,IL

Overview

8
8
years of professional experience
1
1
Certification

Work History

Solution Engineer

IBM
Chicago, IL
04.2023 - Current
  • Collaborated with sales teams to develop customized solutions for client needs.
  • Conducted regular market research to identify potential opportunities and threats.
  • Identified upsell and cross-sell opportunities within the existing client base to maximize revenue.
  • Prepared and delivered responses to RFPs (Requests for Proposal), ensuring technical accuracy and competitive positioning.
  • Conducted site visits to assess customer needs and recommend appropriate solutions.

Associate Solution Engineer, Account Engagement

Salesforce
Chicago, IL
07.2021 - 04.2023
  • Provided training and support for clients on the use of Salesforce products.
  • Provided training and product support for other members of sales team.
  • Planned various product configurations to meet diverse customer needs.

Retail Management Intern

CVS Health
Washington, DC
05.2020 - 08.2020
  • Assisted Store Manager with day-to-day activities, including sales, employee management, customer service and operations management.
  • Increased store efficiency by identifying issues and implementing process improvements.
  • Delivered fantastic customer experience by identifying needs and suggesting products.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Innovation Intern

KIPP Los Angeles Schools
Los Angeles, CA
07.2018 - 08.2018
  • Collaborated with various departments to support and establish programs, lessons and student activities.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.

Intern

Northrup Grumman Aerospace Corporation
Los Angeles, CA
01.2017 - 06.2017
  • Created software code by using excel macros to aid in engineering analysis of advanced materials.
  • Simplified complex specifications into logical design requirements for production.

Education

Bachelor of Science - Computer Science, Entrepreneurship

American University, Kogod School of Business
2021

Skills

  • Strong technical acumen
  • Salesforce CRM
  • Marketing Cloud
  • Solution selling
  • Critical thinking
  • Customer service
  • Sustainability Software
  • IBM Maximo
  • IBM TRIRIGA
  • IBM Envizi

Certification

  • Trailhead Ranger
  • Salesforce Certified Pardot Specialist

Timeline

Solution Engineer

IBM
04.2023 - Current

Associate Solution Engineer, Account Engagement

Salesforce
07.2021 - 04.2023

Retail Management Intern

CVS Health
05.2020 - 08.2020

Innovation Intern

KIPP Los Angeles Schools
07.2018 - 08.2018

Intern

Northrup Grumman Aerospace Corporation
01.2017 - 06.2017

Bachelor of Science - Computer Science, Entrepreneurship

American University, Kogod School of Business

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