RODERICK THYMES
Baton Rouge,LA
Summary
To obtain a position with a well-established organization and to solve problems in an effective/timely manner in a challenging position.
Overview
17
17
years of professional experience
Work History
Network Specialist
EBR Schools Divion of Technology (I.T.)
Baton Rouge, LA
11.2022 - Current
- Monitored network performance and identified potential areas of improvement.
- Configured routers, switches and other networking equipment.
- Installed structured cabling systems for voice and data networks.
- Performed troubleshooting to diagnose and resolve network issues.
- Assisted in the design of local area networks, wide area networks and wireless networks.
- Implemented system upgrades including firmware revisions, patches.
- Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
- Analyzed traffic flow across multiple subnets using packet sniffers such as Wireshark.
- Investigated incidents related to malicious code activity such as viruses or worms affecting the organization's computer systems.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Maintained strong working relationships with vendors and outside IT consultants.
- Maintained company servers, computers, printers, cables and other equipment.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
IT Help Desk
R & ST Realty LLC
Baton Rouge
05.2022 - 09.2022
- Assisted customers with various types of technical issues via email, live chat and telephone
- Supported customers with online billing, access and account issues
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Installed and performed minor repairs to hardware, software or peripheral equipment.
QA Contractor
Electronic Arts
Baton Rouge
02.2021 - 02.2022
- Quality Assurance on Video Game Series Apex Legends
- Applied changes requested by designers, owners or inspectors to optimize work
- Identified needs of customers promptly and efficiently
- Oversaw quality control to identify inconsistencies and malfunctions.
QA Contractor
Electronic Arts
Baton Rouge
03.2019 - 07.2019
- Quality Assurance on Video Game Series Apex Legends
- Renovated and produced physical structures to meet timeline and budgetary constraints
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Oversaw quality control to identify inconsistencies and malfunctions.
QA Contractor
Electronic Arts
Baton Rouge
05.2018 - 05.2019
- Quality Assurance on Video Game Series Madden 2019
- Analyzed key performance indicators to identify any malfunctions with products
- Identified areas for improvement
- Oversaw quality control to identify inconsistencies and malfunctions.
Camp Counselor
C B PENNINGTON JR YMCA
Baton Rouge
04.2018 - 07.2018
- Greeted Parents and kids upon their arrival
- Maintained a clean, professional and organized workplace
- Listened to parents and kids concerns and resolved them in a timely manner
- Provided an enjoyable experience for children 6-13 years of age
- Promoted harmony among the children, to minimize conflict
- Facilitated camp activities including field trips, exercise, aquatics, arts & crafts, and other programs.
QA Contractor
Electronic Arts
Baton Rouge
05.2017 - 02.2018
- Quality Assurance on Video Game Series The Sims 4
- Oversaw quality control to identify inconsistencies and malfunctions.
Voter Register
VOTER REGISTRAION
Baton Rouge
04.2015 - 12.2015
- Registered nonvoters for upcoming election
Volunteer
St Vincent DePaul
Baton Rouge
01.2014 - 01.2015
- Volunteer with company management
Volunteer
St Agnes Shelter
Baton Rouge
01.2009 - 01.2012
- Volunteer with company management
Volunteer
Pats Coats for Kids
Baton Rouge
01.2007 - 01.2008
- Volunteer with company management
Education
Bachelor of Science in Psychology -
SOUTHERN UNIVERSITY A&M COLLEGE
10.2020
Skills
- Cooperative team member
- Computer proficient
- Mathematical aptitude
- Highly responsible and reliable
- Quick learner
- Energetic and organized
- Strong interpersonal and communication skills
- 15 years of experience with Microsoft Office
- Technical Support
- Data Center Experience (Server Room Networking)
- Network Security Oversight
- Networking Hardware Installation
- Network Configuration And Support
- Wireless Networks Troubleshooting
- Network Performance Monitoring
- Connectivity Troubleshooting
- Software Deployment
- Customer Support Analysis
References
REFERENCES Available upon request.
Timeline
Network Specialist
EBR Schools Divion of Technology (I.T.)
11.2022 - Current
IT Help Desk
R & ST Realty LLC
05.2022 - 09.2022
QA Contractor
Electronic Arts
02.2021 - 02.2022
QA Contractor
Electronic Arts
03.2019 - 07.2019
QA Contractor
Electronic Arts
05.2018 - 05.2019
Camp Counselor
C B PENNINGTON JR YMCA
04.2018 - 07.2018
QA Contractor
Electronic Arts
05.2017 - 02.2018
Voter Register
VOTER REGISTRAION
04.2015 - 12.2015
Volunteer
St Vincent DePaul
01.2014 - 01.2015
Volunteer
St Agnes Shelter
01.2009 - 01.2012
Volunteer
Pats Coats for Kids
01.2007 - 01.2008
Bachelor of Science in Psychology -
SOUTHERN UNIVERSITY A&M COLLEGE
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