Roderick Tolbert

• Installed and configured new devices and system components.
• Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Collaborated with other technicians to troubleshoot and resolve technical issues.

Opened office.

• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
• Oversaw efficient inventory stocking and supply rotation.
• Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.

• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Uploaded physician progress notes, history, and physicals into electronic medical records.