Roderick Yeargin
Laurens,SC
Summary
Driven leader with a proven track record at Bosch Rexroth, enhancing team performance and customer satisfaction through expert coaching and problem-solving. Specializes in implementing quality improvement processes and fostering team collaboration, resulting in streamlined operations and elevated service standards. Skilled in documentation and reporting, with a keen focus on achieving organizational goals.
Overview
36
36
years of professional experience
Work History
Team Leader
Bosch Rexroth
Fountain Inn, SC
08.2007 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Supervisor
Bosch Rexroth
Fountain Inn, SC
08.2013 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Supervisor
Georgia-Pacific
Spartanburg, SC
10.1988 - 03.2007
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted team performance by developing customer service training materials and conducting service training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Skills
- Client Service
- Coaching
- Documentation And Reporting
- Employee Evaluation
- Mentoring
- Team Supervision
- Complaint resolution
- Quality Improvement
- Overtime Management
- Shift Scheduling
- Staff education and training
- Lean Manufacturing
- Meeting facilitation
- Staff Training
- People Management
- Work Planning and Prioritization
- Overseeing Daily Activities
- Expectation setting
- Leading Team Meetings
- Coaching and Mentoring
- Safety
- Conflict Resolution
- Complex Problem-Solving
- Onboarding and Orientation
- Problem-Solving
- Goal Setting
- Performance Improvement
- Issue Resolution
- Attention to Detail
- Team motivation
- Teamwork and Collaboration
Timeline
Supervisor
Bosch Rexroth
08.2013 - 08.2023
Team Leader
Bosch Rexroth
08.2007 - Current
Supervisor
Georgia-Pacific
10.1988 - 03.2007