Rodeshia McGhee
L3Harris Technologies, Inc.
Camden,AR
1
Certification
10
years of professional experience
Results-driven operations and customer relationship professional with diverse experience in corporate operations, banking, human resources, and retail leadership. Expertise in resolving customer concerns, coordinating daily operations, and fostering collaboration across teams. Strong background in human resources enhances ability to listen, understand varied perspectives, and build trust. Committed to continuous learning and delivering reliable support.
Work History
Human Resources Operations Specialist
2 Months- Streamlined onboarding processes to enhance employee experience and reduce time-to-hire.
- Managed employee records using HRIS to ensure data accuracy and compliance.
- Implemented training programs that improved staff engagement and retention rates.
- Facilitated conflict resolution strategies that fostered a positive workplace environment.Support daily business operations, including staffing, scheduling, customer service, employee coordination, and operational decision-making.
- Coordinate employees and assign responsibilities according to business needs, workload, staffing levels, and customer demand.
- Monitor sales and labor considerations to support efficient operations, productivity, and business performance.
- Address customer concerns and service issues while maintaining a professional, solutions-focused customer experience.
- Coordinate multiple operational functions to keep daily business activities running smoothly in a fast-paced environment.
- Support promotions, customer engagement, community visibility, and local marketing initiatives.
- Communicate with employees and leadership to resolve staffing, service, and operational challenges.
- Facilitated conflict resolution strategies that fostered a positive workplace environment.
Senior Assembler
2 Years 7 Months- Assembled complex electronic components following detailed work instructions and schematics.
- Conducted quality inspections to ensure adherence to industry standards and specifications.
- Collaborated with engineering teams to troubleshoot assembly issues and implement solutions.
- Trained junior assemblers on best practices and efficient assembly techniques.
- Support daily operations in a corporate production environment while maintaining accuracy, organization, quality, and adherence to established procedures.
- Work independently with limited direct supervision while maintaining accountability, professionalism, and consistent performance.
Store Manager
2 Years- Directed daily operations to ensure efficient store functionality and customer satisfaction.
- Developed sales strategies to optimize revenue and increase customer loyalty.
- Managed inventory levels, implementing effective stock replenishment procedures.
- Trained and mentored staff, enhancing team productivity and engagement.
- Analyzed financial reports to identify trends and drive cost-saving initiatives.
- Implemented loss prevention measures to reduce shrinkage and enhance security protocols.
- Fostered a positive work environment through effective communication and conflict resolution skills.
Head Teller
1 Year 7 Months- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers on cash handling and customer service best practices.
- Implemented process improvements to enhance transaction efficiency and accuracy.
- Resolved customer inquiries and issues effectively, fostering positive relationships.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Supervisor
4 Years 1 Month- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and customer service skills.
- Developed staffing schedules to align with peak business hours, improving operational efficiency.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
Education
Bachelor of Science - Project Management
- Presidential Scholarship Recipient
- 18 Hours Remaining
Associate of Arts - Management Information Systems
- summa cum laude graduate
- 4.0 GPA
Skills
Policy implementation
HR metrics and analytics
Engagement strategies
Diversity and inclusion
Recruitment and selection
Onboarding and orientation
Organizational development
Client relations
Microsoft Office
Customer focus
Processes and procedures
Decision-making
Attention to detail
Workforce management
HR process optimization
Certification
- Real Estate Certificate
Timeline
Human Resources Operations Specialist
Wings World
06.2026 - CurrentRead More
Senior Assembler
L3Harris Technologies, Inc.
01.2024 - CurrentRead More
Store Manager
Family Dollar
01.2022 - 01.2024Read More
Head Teller
Generations Bank
06.2020 - 01.2022Read More
Supervisor
Walmart
05.2016 - 06.2020Read More
Arkansas Tech University
Bachelor of Science from Project Management
Read More
South Arkansas College
Associate of Arts from Management Information Systems
Read More