Rodga-Lynn Jones
Progressive
Cleveland,Ohio
9
years of professional experience
Self-motivated individual with the ability to work as a team player, acknowledged as “Total Quality Customer Service Professional.” Demonstrated strengths include conflict resolution, working effectively in a multi-task high volume environment, maintaining effective professional relationships with management, co-worker and providing excellent negotiation and leadership skills.
Work History
Customer Service Representative
3 Months- Handled inquiries and transactions across multiple lines of business and states, ensuring customer satisfaction
- Exceptional customer service skills
- Offers additional products and services such as homeowners or renter’s insurance
- Managed additions and deletions of vehicles, drivers, and coverage from existing policies to maintain accurate customer records
- Delivered exceptional customer service to enhance client satisfaction.
- Utilized effective communication skills to convey ideas and information clearly.
Processing
3 Years 2 Months- Processing POWR items, such as indexing work
- Leveraged knowledge of Progressive's products and services to assist clients effectively
- Processed POWR items, including indexing work, to ensure accurate documentation and retrieval
- Followed up on purchased policies and endorsements for timely maintenance and client satisfaction
- Utilized effective time management techniques to prioritize tasks.
- Demonstrated ability to efficiently manage multiple tasks simultaneously.
Customer Service Representative
3 Years 3 Months- Handled inquiries and transactions across multiple lines of business and states
- Excellent verbal and written communication skills
- Offers additional products and services such as homeowners or renter’s insurance
- Managed additions and deletions of vehicles, drivers, and coverage from existing policies to maintain accurate customer records
- Provided top-notch customer service to enhance client satisfaction and loyalty.
- Demonstrated strong verbal and written communication skills in interactions with customers and colleagues.
Recruiting/HR Associate
9 Months- Assisted in recruitment of new hires through onsite recruiting and various sourcing methods to attract qualified candidates
- Contacted potential candidates and coordinated interview schedules to streamline hiring process
- Conducted orientation for new employees, managing all related paperwork to ensure smooth onboarding
- Communicated with HR Manager regarding team needs
- Contributed to projects with guidance of limited complexity in a support role
- Managed responsibilities autonomously on assigned tasks
Teller Supervisor
1 Year 7 Months- Processing cash and check transactions / Balancing cash drawer and cash vault daily
- Assisted clients with banking needs, ensuring satisfaction and retention
- Making tellers schedules
- Created teller schedules to optimize branch operations and service levels
- Assisting clients with banking needs
- Mentored and coached tellers, enhancing their skills and improving service quality
- Led team initiatives to improve performance and morale.
- Managed workflow to ensure timely completion of responsibilities.
Education
Cleveland Institute of Dental and Medical - Dental
Skills
Lotus Notes
Mainframe
CACS
Hogan
Ten Key
Excel
and Microsoft Office Word
Customer service
Active listening
Critical thinking
Accomplishments
- Most Valuable Person 2009
- Yellow Belt Certification 2009
- Making a Difference Award 2011 and 2012
Timeline
Customer Service Representative
Progressive
07.2026 - CurrentRead More
Processing
Progressive
05.2023 - 07.2026Read More
Customer Service Representative
Progressive
02.2020 - 05.2023Read More
Recruiting/HR Associate
SpringCo
05.2019 - 02.2020Read More
Teller Supervisor
PNC Bank
10.2017 - 05.2019Read More
Cleveland Institute of Dental and Medical
Cleveland Institute of Dental and Medical from Dental
Read More