Rodger Dickson
Bridgeton,MO
Summary
Experienced operations leader with over 7 years in high-contact telecommunications call center environments. Managed multi-tiered teams exceeding 100 in provisioning, compliance, escalation management, and mobile operations. Drove improvements in FCC regulatory compliance, vendor management, and customer satisfaction while enhancing process automation and developing talent for supervisory roles. Seeking Manager or Senior Manager position focused on operational scale and team development.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Pac Senior Lead
Spectrum
St Louis, MO
09.2024 - Current
- Maintained knowledge of competitors' activities and offers in assigned territory, informing supervisor of changes in competitive programs or marketing directions.
- Attended and contributed to meetings and training programs, applying learning and feedback to enhance team outcomes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pac Rep
Spectrum
St Louis, MO
07.2022 - 09.2026
- Resolved service concerns while supporting Spectrum customer retention efforts.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
Sale Rep
Spectrum
St Louis, Missouri
11.2019 - 05.2021
- Promoted Spectrum internet, TV, mobile, and voice services to new customers.
- Explained Spectrum package options, pricing, and promotions in clear customer conversations.
- Reviewed customer needs to recommend suitable Spectrum service bundles.
Education
Bachelor of Business Administration -
Lincoln University Of Missouri
Jefferson City, MO 08.2012 - 05.2017
Skills
Experienced operations leader with over 7 years in high-contact telecommunications call center environments Managed multi-tiered teams exceeding 100 in provisioning, compliance, escalation management, and mobile operations Drove improvements in FCC regulatory compliance, vendor management, and customer satisfaction while enhancing process automation and developing talent for supervisory roles Seeking Manager or Senior Manager position focused on operational scale and team development
Experienced operations leader with over 7 years in high-contact telecommunications call center environments Managed multi-tiered teams exceeding 100 in provisioning, compliance, escalation management, and mobile operations Drove improvements in FCC regulatory compliance, vendor management, and customer satisfaction while enhancing process automation and developing talent for supervisory roles Seeking Manager or Senior Manager position focused on operational scale and team development
Timeline
Pac Senior Lead
Spectrum
09.2024 - Current
Pac Rep
Spectrum
07.2022 - 09.2026
Sale Rep
Spectrum
11.2019 - 05.2021
Bachelor of Business Administration -
Lincoln University Of Missouri
08.2012 - 05.2017