Rodlene Mulaji
Charlotte,NC
Summary
Experienced and dedicated Global Project Coordinator, proficient at monitoring operational pulse to deliver relevant information to all major internal and external customers. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment, and contract integrity. Works quickly and maintains focus, while providing top-notch customer service.
Dedicated to maintaining customer satisfaction and contributing to company success. Proven ability to establish strong relationships with clients.
A team leader with 6 years of customer service experience, a strong work ethic, and personal drive; a hard-working individual who enjoys being in service to others.
Overview
8
8
years of professional experience
Work History
Global Project Coordinator
POLYCONCEPT
Charlotte, USA
05.2021 - 11.2025
- Answer calls directed to the Strategic Accounts Department, and provide excellent customer service to internal and external clients. Assist customers with paperwork inquiries, provide rate quotes, and educate customers.
- Provide administrative support for the Customer Care team, and also have to prepare, maintain customer records, job files, and database tracking logs. Provide excellent customer service to internal and external clients.
- Use a computerized system, respond to customer inquiries in a call center environment, and navigate through multiple computer applications with speed and accuracy.
Data Entry Specialist
LANCE SOFT
04.2021 - 03.2019
- Demonstrated ability to manage multiple data entry projects simultaneously, ensuring timely completion and adherence to organizational standards.
- Efficient Data Entry Specialist with a proven track record of accurately inputting large volumes of information while maintaining data integrity and confidentiality.
- Collaborates effectively with team members and supervisors to optimize data workflows and improve overall operational efficiency.
WAKE TECHNICAL COMMUNITY COLLEGE
12.2017 - 04.2013
Education
Associate of Arts - Business Administration And Management
Wake Technical Community College
Raleigh, NC12.2017
Skills
- Strong communication skills
- Time management and organizational skills
- TMS (Transportation Management System), Optiview, case management
- Creative and problem solving
- Bilingual in English and French
- Sense of urgency and good decision-making
- Ability to work successfully with others
- Active listening skills, detail-oriented, team leadership
- Critical thinking
- Conflict resolution
- Workload management
- Task delegation
Languages
French, Native
Timeline
Global Project Coordinator
POLYCONCEPT
05.2021 - 11.2025
Data Entry Specialist
LANCE SOFT
04.2021 - 03.2019
WAKE TECHNICAL COMMUNITY COLLEGE
12.2017 - 04.2013
Associate of Arts - Business Administration And Management
Wake Technical Community College