Rodnai Drew

• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Trained employees on duties, policies and procedures.
• Administered employee discipline through verbal and written warnings.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Recruited, interviewed and hired qualified staff for open positions.

• Manage the personnel budget. Ensure that customers receive the highest quality of care.

• Answered customer inquiries and provided accurate information regarding products and services.

• Answered customer inquiries regarding store policies and procedures.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions on a computerized point-of-sale system.
• Performed other duties as assigned by management.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions on a computerized point-of-sale system.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Stocked shelves with merchandise when needed.