RODNESHA BULLOCK
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
10.2020 - Current
- Overseeing and managing the selection and handling of orders
- Properly record all picked and packed items into the Amazon order database.
- Ensuring that products and/or merchandise are packed neatly and securely
- Ensuring that all warehouse operations are well-maintained and managed
- Loading and unloading Amazon merchandise trucks
- Operating stock management tools such as forklift and so on
- Ensuring that the warehouse space is well-organized and managed
- Driving trucks, vans, and/or cars with warehouse materials when required
- Storing and managing data in inventory and logistic software programs.
- Properly record all picked and packed items into the Amazon order database.
- Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them.
- Ensure that all documentation regarding packed items is generated from the system and handed over to the delivery personnel.
- Arrange all incoming shipments in designated storage areas according to established protocols.
Experience Expert
Charlotte Marriott South Park
02.2019 - Current
- Master the Marsha and PMS Hotel Operating systems
- Run and execute a broad range of reports in ensure operations of the hotel are in order and correcting any system errors
- Enrolling new guest in the Marriott Bonvoy customer loyalty and benefits program
- Innovate new ways to highlight customer service and ensure each experience is an irreplaceable one
- Sell upgrades to suites and concierge lounge access.
Customer Service Rep
TJ Maxx
08.2017 - 02.2019
- Worked on store sales floors performing various merchandising functions and provided quality customer service
- Greeted patrons, stocked items on racks and shelves, rang up customer purchases at cashier stations and helped shoppers locate merchandise
- Cleaned the store and oversee fitting rooms
Customer Service Rep
Conduent LLC
05.2015 - 06.2017
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed call center “scripts” when handling different topics
- Identified customers’ needs, clarify information, research every issue and providing solutions
- Seized opportunities to upsell products when they arise
- Built sustainable relationships and engage customers by taking the extra mile
- Kept records of all conversations in our call center database in a comprehensible way
- Frequently attended educational seminars to improve knowledge and performance level
- Met personal/team qualitative and quantitative targets
Housekeeping
Carolinas Healthcare System
02.2014 - 05.2015
- Maintained a clean, sanitary environment, minimizing any infection risk
- Promoted and enhanced the safety of patients, families, and staff
- Cleaned and serviced patient rooms, baths, offices, dining rooms, and other ancillary areas
Education
Some College (No Degree) -
Crossland High School
Temple Hills, MDCNA Certification License - undefined
Vo-Tech
2008
Skills
- Coordination
- Inventory Organization
- Organization and Categorization
- Writing
- Corrective Actions
- Material Handling
- Learning Strategies
- Quality Control
- Work Assignments
- Active Listening
- Problem-Solving Ability
- Medical Terminology Knowledge
- Microsoft Excel
- Staff Training
- Recordkeeping Strengths
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Customer Needs Assessment
Accomplishments
- SKILLS -Customer Support -Project Management -Training and Facilitation -Entrepreneurship -Critical Thinking
Timeline
Amazon Warehouse Associate
Amazon
10.2020 - Current
Experience Expert
Charlotte Marriott South Park
02.2019 - Current
Customer Service Rep
TJ Maxx
08.2017 - 02.2019
Customer Service Rep
Conduent LLC
05.2015 - 06.2017
Housekeeping
Carolinas Healthcare System
02.2014 - 05.2015
Some College (No Degree) -
Crossland High School
CNA Certification License - undefined
Vo-Tech