rodnetta jagers
Milwaukee,WI
Summary
Dynamic Patient Service Representative with extensive experience at Advocate Aurora Health Care, excelling in customer service and HIPAA compliance. Proven track record in enhancing operational efficiency through effective patient scheduling and communication. Skilled in insurance verification and patient intake, fostering a supportive environment that prioritizes patient needs and confidentiality.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
12.2023 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Followed document protocols to safeguard confidentiality of patient records. - Hippa
- Facilitated communication between patients and various departments and staff.
Patient Service Representative
Progressive Community Services
12.2019 - 08.2023
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Assisted patients with inquiries, providing accurate information on services and procedures.
- Maintained patient records in compliance with privacy regulations and organizational standards.
- Streamlined communication between departments, improving response times for patient needs. Follow Hippa guidelines and knowledge of Epic.
Cosmetology Instructor
Empire Beauty School
08.2016 - 12.2018
- Assisted students in mastering fundamental cosmetology techniques and practices.
- Developed lesson plans that align with industry standards and educational objectives.
- Demonstrated safe and effective use of various cosmetology tools and products.
- Provided constructive feedback to enhance student skills and confidence in practical applications.
Cosmetology Manager
The Men Hairhouse
06.2016 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Train new staff member on salon policies and procedures.
- Train staff on cutting techniques for men and women and learning product efficiency.
- Schedule employee's weekly schedule, complete interviews for new cosmetologist and maintain daily cash drawer.
Education
Certificate - Cosmetology/Cosmetology Instructor
Milwaukee Area Technical College
Milwaukee, WI05-2010
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient intake
Timeline
Patient Service Representative
Advocate Aurora Health Care
12.2023 - Current
Patient Service Representative
Progressive Community Services
12.2019 - 08.2023
Cosmetology Instructor
Empire Beauty School
08.2016 - 12.2018
Cosmetology Manager
The Men Hairhouse
06.2016 - 12.2018
Certificate - Cosmetology/Cosmetology Instructor
Milwaukee Area Technical College
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