Rodney Burnes
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
Sales Representative
Edwards Chevrolet Downtown & Highway 280
Birmingham, AL
08.2022 - 10.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Manager's Assistant
Premiere Chevrolet
Birmingham, AL
11.2012 - 08.2023
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Representative
Adamson Ford
Birmingham, AL
06.2000 - 11.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
WestEnd High School
Birmingham, ALTuskegee University
Tuskegee, ALSkills
- Customer Relations
- Relationship Selling
- Product and Service Knowledge
- Sales Expertise
- Performance Improvement
- Negotiation Tactics
- Onsite Product Demonstrations
- Problem-Solving Strengths
- Customer Retention Abilities
- Revenue Generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Reginald Palmer
Sales Manager
Infinity Automotive
205-616-5035
Fred Spencer
General Manager
Tuscaloosa Chevrolet
205-393-4990
Johnathan Short
Sales Manager
Edwards Chevrolet
205-260-6803
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Representative
Edwards Chevrolet Downtown & Highway 280
08.2022 - 10.2023
Sales Manager's Assistant
Premiere Chevrolet
11.2012 - 08.2023
Sales Representative
Adamson Ford
06.2000 - 11.2012
WestEnd High School
Tuskegee University
References
Reginald Palmer
Sales Manager
Infinity Automotive
205-616-5035
Fred Spencer
General Manager
Tuscaloosa Chevrolet
205-393-4990
Johnathan Short
Sales Manager
Edwards Chevrolet
205-260-6803
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