Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodney Carter

1203 Venus Street Kannapolis, NC 28083

Summary

Dynamic Customer Support Specialist with proven problem-solving abilities at Hunter Auto & Wrecker Inc. Expert in CRM software and complaint handling, ensuring efficient communication with law enforcement. Successfully managed a team as Warehouse Manager at Caribbean Pools, enhancing training processes and operational efficiency. Committed to delivering exceptional customer experiences.

Overview

40
40
years of professional experience

Work History

Customer Support Specialist

Hunter Auto & Wrecker Inc
11.2024 - Current

Responsible for All Calls and Dispatch with Direct Communication but Not Limited to the NC Highway Patrol, Charlotte Mecklenburg Police Department and Pineville Police Department, Mecklenburg county sheriff department and Quoting prices and Establishing Estimated Time's of Arrival.

Warehouse Manager

Caribbean Pools
05.2019 - 11.2024

Responsible for Receiving pool chemicals, Inventory Control, Assembly Control Boards and Assisting Technicians. Training and Managing new hires and Management of ten or more employees. Promoted to field service technician including installation and service of controllers, Pumps and lines

Machine Operator Technician

Concord Printing Company
04.1996 - 05.2019

Responsible for Machine Operation, Developing Negatives, Creating Portfolios, Layouts, Customer Devices, Data Entry, Sales and Printing Press Maintenance

Machine Operator Technician

Concord Graphics/Carter Printing
05.1985 - 10.2024

Responsible for machine operation and maintenance of Hamada, Ryobi, AB DICK, Heidelberg, Shinohara and Baum Printing Presses, Production Assembly of Books, Forms, Notepads and Business Cards, Assist Customer Calls, Sales, Up sales, Data Entry, Typesetting, Pulled Proofs, Created Portfolios Reports.

Education

Brevard College
08-1991

High School Diploma -

A.L.Brown High School
Kannapolis, NC
06-1990

Skills

  • Problem-solving
  • Data entry
  • Multitasking and organization
  • Verbal and written communication
  • Teamwork and collaboration
  • Customer relationship management

Timeline

Customer Support Specialist

Hunter Auto & Wrecker Inc
11.2024 - Current

Warehouse Manager

Caribbean Pools
05.2019 - 11.2024

Machine Operator Technician

Concord Printing Company
04.1996 - 05.2019

Machine Operator Technician

Concord Graphics/Carter Printing
05.1985 - 10.2024

Brevard College

High School Diploma -

A.L.Brown High School