Rodney Chandler

Complete service requests ensuring timely and efficient response times for customers. Also collect billing and coverage information from insurance companies to cover service cost.

• Responsible for assessing incoming calls from motorist to dispatch appropriate roadside assistance services such as tire changes, battery jumps and installations, lockouts, etc.
• Reduced wait times for customers by implementing effective communication strategies to ensure timely and efficient response time
• Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.

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• Unloaded arriving product stock and moved to store display areas.
• Stock shelves
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Maintain inventory and keep accurate records

• Develop alternative procedures to reduce overhead and project cost
• Maintained stock inventory database and managed purchase orders based on knowledge gained from sales reports.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Identified repeated customer issues and recommended corrective solutions, effectively boosting service improvements by 85%
• Achieved sell targets consistently, resulting in $85,000 revenue increased within three months

• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow
• Handled customer complaints, resolved issues and adjusted policies to meet changes needed
• Evaluated employee performance and provided training to improve weak areas
• Maintain compliance with company policies, objectives and communication goals

• Evaluated employees performance and coached and trained to improve weak areas
• Set over all vision and provide a team leadership
• Maintain clean and well- organized production areas to avoid violation and unnecessary work delays due to hazards or inefficient layouts
• Worked with management team to implement proper divisions of responsibilities