Rodney Charles
Glen Burnie,MD
Summary
Results-driven Inventory Control Specialist and Assistant Department Manager with over 7 years of experience in inventory accuracy, merchandising, team leadership, and customer service in fast-paced retail and eCommerce environments. Recognized for strong communication, problem-solving, and attention to detail, with a proven ability to train and coach Product Sales Specialists, support department operations, and deliver a positive customer experience. Proficient in NetSuite, RFsmart, warehouse management systems, and Microsoft Office Suite for reporting, documentation, and data analysis. Proven leader in managing teams, improving workflows, enforcing safety standards, and increasing end-of-month audit accuracy from 70% to 100% while maintaining a collaborative and efficient work environment.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
Glen Burnie, MD
05.2026 - Current
- Trained and developed Product Sales Specialists to deliver strong customer service, product knowledge, and sales support.
- Facilitated department merchandising pricing and organization to ensure an accurate, clean, and customer-ready sales floor.
- Facilitated department merchandising, pricing, and organization to ensure an accurate, clean, and customer-ready sales floor.
- Assisted customers with product selection, checkout, returns, and exchanges while creating a positive shopping experience.
- Communicated inventory needs, product placement issues, and operational updates to management to help keep the department running smoothly.
- Thrived in a fast-paced environment while managing multiple priorities and delivering consistent support to both customers and team members.
Inventory Control Specialist
Floor and Decor
Glen Burnie, MD
01.2024 - 05.2026
- Supervised daily inventory operations, ensuring accuracy in cycle counts, stock adjustments, and system updates while maintaining compliance with company procedures.
- Led audits of shipping, receiving, and return transactions to uphold integrity of inventory processes and prevent merchandise shrink.
- Collaborated with department managers and operations leadership to identify discrepancies and implement corrective actions efficiently.
- Directed and supported team members in following safety and inventory control standards, fostering accountability and high performance.
- Managed detailed reports and documentation for audits, corrections, and cycle counts, presenting findings to senior management.
- Oversaw customer merchandise storage and physical inventory periods, ensuring operational consistency and timely issue resolution.
- Maintained organization and composure under pressure while prioritizing tasks, meeting deadlines, and enhancing workflow efficiency across departments.
- Developed and implemented inventory management strategies to optimize stock levels.
- Led inventory audits to ensure accuracy and compliance with organizational standards.
Outbound / Inbound Operations Lead
Peloton
Beltsville
11.2019 - 11.2023
- Led inbound and outbound operations as Specialist Lead, overseeing inventory accuracy and daily workflow for 26 delivery routes across a six-day work week.
- Conducted cycle counts, audits, and inventory reconciliations in NetSuite, Scale, and RFsmart, ensuring precise stock records and resolving discrepancies promptly.
- Managed receipt, scanning, and database updates for all incoming and outgoing shipments, including LTL/FTL transfers and Purchase/Transfer Orders (POs/TOs), to maintain smooth fulfillment.
- Supervised scheduling of inbound deliveries to keep the warehouse clear and ensure the correct product volume was available daily for outbound operations.
- Organized and stocked daily/weekly accessory deliveries, aligning supply with route needs to prevent shortages and support on-time delivery.
- Developed and delivered training programs for outbound and inbound specialists, improving performance, service quality, and sales conversion outcomes.
- Coached and supported a team of 15 warehouse associates, planned daily tasks, delegated responsibilities, and enforced safety protocols to ensure efficient, compliant operations and a positive work environment.
- Managed inbound customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Led cross-functional teams to implement process improvements for operational excellence.
- Developed training materials and conducted onboarding sessions for new team members.
Store Associate
Giant
Beltsville
07.2019 - 01.2020
- Assisted in inventory management by organizing, restocking, and maintaining accurate product availability to support smooth store operations.
- Greeted customers, provided product assistance, and offered tailored recommendations to enhance their shopping experience and satisfaction.
- Contributed to sales growth by promoting key items, driving customer engagement, and maintaining a clean, organized sales floor.
- Collaborated with visual merchandisers to create appealing displays that boosted product visibility and increased basket size.
- Supported cash-handling operations by accurately ringing customers up and resolving basic transaction issues at the register.
- Assumed ownership of tasks beyond a standard associate role, such as mentoring new hires, guiding fellow associates, and coordinating small team activities.
- Demonstrated initiative, reliability, and customer-focused leadership, positioning myself as a strong candidate for Team Lead or frontline supervisor roles.
Education
High School Diploma -
High Point High School
Beltsville, MD5 2019
Skills
- Inventory Management
- Time Management
- Customer Relations
- Attention to Detail
- Sales Problem Solving
- Quality Control
- Warehouse Management
- Team Leadership / Team Lead Experience
- Frontline Supervision
- Loss Prevention / Shrink Control
- Deadline-Driven
- Cycle counting
- Paperwork preparation
- Logistics planning
- Inventory monitoring
Timeline
Assistant Department Manager
Floor & Decor
05.2026 - Current
Inventory Control Specialist
Floor and Decor
01.2024 - 05.2026
Outbound / Inbound Operations Lead
Peloton
11.2019 - 11.2023
Store Associate
Giant
07.2019 - 01.2020
High School Diploma -
High Point High School