Rodney Clarkson
Granada Hills,California
Overview
17
17
years of professional experience
Work History
Relocation Manager
Safe Haven ADT
Montclair, CA
03.2019 - 06.2019
- Effectively manage time to meet and consult new home owners on pre paid alarm credit
- Utilize PinPoint selling system to navigate my way from the door into house
- Build value in system, create rapport with home owner, identify and over come objections
- Obtain information from home owner for verification, shelling , and schedule appointment
Technician
Southland Fire Alarm
Redondo Beach, CA
11.2018 - 03.2019
- Supported technician in equipment maintenance and repair.
- Test fire alarm panels and devices (i.e. pull stations, dome lights, heat detectors, smoke detectors, flow switches), make necessary repairs, and certify pass or fail.
- Run wires indicated on plans, bend conduit where needed, install security alarm, access control, IP cameras, and program.
Security Advisor
Defeneders (Premier Authorized ADT Dealer)
Santa Clairita, CA
07.2014 - 11.2018
- Meet with customers at their home for installation.
- Follow the 11-step process for maximum success.
- Come to agreement with customer on investment.
- Install and test intrusion, fire/carbon, and Pulse/automation equipment.
- Paperwork with customer
- Education of system
Customer Retention Agent
Applied Perceptions
Simi Valley, CA
04.2014 - 06.2014
- Build rapport with clients, facilitating open communication of sensitive topics and determine need for product purchased.
- Based on the discussion, advise of usage, adjust payment arrangement, discount, and or offer free gift.
- Provided an elevated customer experience to generate a loyal clients.
Location Manager
Hertz Corporation
Canoga Park, Newbury Park, CA
09.2007 - 03.2014
- Partnered successfully with body shops, insurance agents, and service center to produce seamless customer experience while generating stream of business.
- Strengthened company's business by leading implementation of Frontine.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Exceeded company objectives with 40% year over year revenue growth.
- Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Outbound Sales Agent
Ronco Corporation
Simi Valley, CA
10.2005 - 09.2007
- Initiate daily outbound calls, up to 300 per day.
- Negotiated prices, shipping and handling cost, upsell, and free offers to turn shopper into customer.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Recorded accurate and efficient records in the customer database.
Sales Person
South Bay Chrysler, Culver City Mazda, Superior Nissan
South Bay, Van Nuys, Culver City, CA
05.2002 - 03.2005
- Engage customers to greet and determine vehicle needs.
- Instructed potential buyers of features and benefits of vehicle.
- Negotiate total price, monthly payments, and term of contract for approval by General Manager.
Education
Prerequisites for B.S. - Computer Graphic Information
Pasadena City College
2002
Associates - Electronics
ITT Technical Institute
1997
Skills
- Exceptional interpersonal communication
- Client account management
- Effective leader
- Customer service-oriented
- Web-based reporting tools
- Needs assessments
- PC computer proficient
- Quick learner
- Staff training/development
- Employee scheduling
- MS Office proficient
- Negotiation skills
Timeline
Relocation Manager
Safe Haven ADT
03.2019 - 06.2019
Technician
Southland Fire Alarm
11.2018 - 03.2019
Security Advisor
Defeneders (Premier Authorized ADT Dealer)
07.2014 - 11.2018
Customer Retention Agent
Applied Perceptions
04.2014 - 06.2014
Location Manager
Hertz Corporation
09.2007 - 03.2014
Outbound Sales Agent
Ronco Corporation
10.2005 - 09.2007
Sales Person
South Bay Chrysler, Culver City Mazda, Superior Nissan
05.2002 - 03.2005
Prerequisites for B.S. - Computer Graphic Information
Pasadena City College
Associates - Electronics
ITT Technical Institute
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