Rodney Craig
Ponca City,OK
Summary
Dynamic Shop Manager with a proven track record at Freight Sharks Diesel Repair, excelling in customer service and employee management. Enhanced inventory efficiency, boosting sales and minimizing stockouts. Skilled in MaxTrax software, Fostered a collaborative team environment, ensuring high-quality repairs and customer satisfaction.
Have a solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Overview
32
32
years of professional experience
Work History
Shop Manager
Freight Sharks Diesel Repair
03.2025 - Current
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversee diesel repair shop. Help with repairs to trucks and trailers. Order parts and look over work for quality control.
- Mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Senior Service Writer
Fleetpride
Ponca City, Oklahoma
12.2022 - 03.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into KarMak database to track job status.
Service Writer
Harland's Diesel Service
01.2015 - 12.2022
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Presented different repair options to customers to help each person make appropriate choices.
- Managed from 10 to 30 phone calls per day from customers
Heavy Diesel Mechanic
Harland's Diesel Service
Ponca City, Oklahoma
10.1993 - 01.2015
- Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
- Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
- Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
- Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.
- Rebuilt components including engines, transmissions or braking systems when required instead of replacing with new parts, reducing costs for clients.
- Optimized engine performance with thorough inspections, adjustments, and part replacements as needed.
Education
No Degree - Diesel Mechanics
Pioneer Vo-Tech
Ponca City, OK05-1992
No Degree - Agriculture
Northern Oklahoma College
Tonkawa, OK05-1984
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Use of MaxTrax software
- Use of Karmak software
- Knowledge of common truck and trailer problems
- Knowledge of how to repair those truck and trailer problems
Timeline
Shop Manager
Freight Sharks Diesel Repair
03.2025 - Current
Senior Service Writer
Fleetpride
12.2022 - 03.2025
Service Writer
Harland's Diesel Service
01.2015 - 12.2022
Heavy Diesel Mechanic
Harland's Diesel Service
10.1993 - 01.2015
No Degree - Diesel Mechanics
Pioneer Vo-Tech
No Degree - Agriculture
Northern Oklahoma College
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