Rodney Enad
Elk Grove,CA
Summary
Disciplined and insightful analyst with 3+ years experience analyzing business processes providing recommendations to improve key business processes. An experienced SME & Trainer leading cross-functional teams in the development, documentation and delivery of process innovations driving business decisions to improve KPIs and SLAs. Build strong Client relations by eliminating reporting escalations through accurate, timely, and consistent reporting.
Overview
7
7
years of professional experience
Work History
Senior Reporting and Analytics Analyst
Sirva
10.2022 - Current
- Dedicated Apple Account Analyst and primary contact for day to day operations, Client relations, and reporting escalations
- Worked with executive leadership on all reporting escalations to implement new processes, audits, and trackers to ensure timely delivery of all reports
- Build relations with internal departments such as operations, finance, and supply chain to streamline internal processes and enhance company reporting
- Responsible for managing, tracking, and training on all reporting deliverables, including SLA's, as team lead/supervisor of 2 additional analyst
- Continuously monitor and provide feedback related to data integrity and seek out automation/efficiency gains through use of Business Objects, Power BI, and Power Query
- Assist with building, analyzing, and presenting of all Client Business Reviews/Dashboards
Reporting Analyst
Bristol Global Mobility
01.2021 - 04.2022
- Managed all system reports and employee relocation survey data in BristolElite, Equus AssignmentPro, and Survey Monkey
- Oversaw management of all annual client business reviews, including pulling of data, analyzing data, and formatting data in approved presentations
- Analyzed trends and discrepancies in employee demographics, relocation volume, financials, and satisfaction data
- Interacted with external clients for presentations and trainings
- Led data analytics review and reporting out on client specific service level agreements (SLA) or key performance indicators (KPI)
- Conducted root cause analysis of inefficiencies or process gaps, and operational risks. Made further recommendations to improve productivity for both business teams and technology groups
- Created and implemented training materials to adhere to company processes and procedures, and provided new and ongoing process and systems training to employees in various roles
Associate Mobility Advisor
Bristol Global Mobility
01.2019 - 12.2020
- Worked with multiple advisors to oversee all logistic and financial aspects of more than 1.5k employee relocations
- Created training materials to adhere to company processes and procedures
- Supported multiple departments to continually standardize and improve processes, including but not limited to projects that have produced the following results:
- Increased client and employee satisfaction ratings from 67% to 95%
- Streamlined the process around 3,500 client year-end tax notifications
- Amendment and improvement of company data integrity practices across multiple departments
- Worked with leadership to identify, test, and implement a new Learning Management Software (LMS) for employee personal and professional wellbeing
Training Event Coordinator
Pathways Core Training
10.2016 - 08.2018
- Led the production and execution of multiple monthly concurrent training event seminars, coordinated the deployment and utilization of 50+ volunteers, and oversaw the enrollment and development of 100+ trainees
- Provided database administration to maintain training curriculum and 26,000 confidential trainee records to enhance the trainee experience
- Built and maintained trusting relationships with key stakeholders including Board of Directors, Large Group Leader (LGL) council, major donors, and various other volunteer committees to promote strong community relations
- Negotiated contracts with and was the primary liaison for all vendor relations, including hotel event administration, supply and marketing material procurement, and audio/visual support
- Initiated process improvement resulting in an increase to our graduation rate of more than 10%
- Subject matter expert that trained and mentored staff
Skills
- Process Improvement
- Microsoft Excel
- Training & Development
- Data Mining & Analytics
- KPI Management & Review
- Power Bi & Business Objects
- Client Management
Timeline
Senior Reporting and Analytics Analyst
Sirva
10.2022 - Current
Reporting Analyst
Bristol Global Mobility
01.2021 - 04.2022
Associate Mobility Advisor
Bristol Global Mobility
01.2019 - 12.2020
Training Event Coordinator
Pathways Core Training
10.2016 - 08.2018