Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Rodney M. Hester Jr.

Florissant,MO

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Technical Support

HP
12.2023 - Current
  • Provide firsthand support to Walk-in users with hardware and software issues.
  • Use SCCM to push or remove software, image laptops, and to find laptop information.
  • Troubleshoot Microsoft Office 365 for user's everyday use.
  • Use Active Directory to find laptops on domain and to retire end-of-life devices, add to domain, or add to groups
  • Use ServiceNow to create, escalate, and close tickets.
  • Troubleshoot workstations for equipment issues or missing equipment.
  • Troubleshoot any network issues with laptops, desktops, kiosks, etc.
  • Use Microsoft Azure and Intune to manage Win11 and user accounts and devices.

Technician

Exodus Technologies St. Louis MO
08.2017 - Current
  • Install, configure, and upgrade Windows 10 on computers
  • Provide remote support to customers via Remote connection or TeamViewer
  • Replace hardware for pcs and laptops
  • Troubleshoot computers, phones, printers
  • Email configuration

Sr. Customer Support Tech (Contract)

Apex/ BJC Technology Deployment Services
01.2023 - 12.2023
  • Configuring new badging system and ensure new hardware and software is working at locations and ensure the user access is functioning.
  • Refresh and configure iPads for nurse equipment that is out of service
  • Image and deploy new Windows 10/11 desktops and laptops to designated locations
  • Configure and troubleshoot mobile devices and apps for nurse and clinical use
  • Use of SCCM and Active directory
  • Customer service, and communication with doctors and nurses
  • Use ServiceNow to solve incidents and document information on Devices (Desktops, laptops, iPads, iPhones)

Desktop Support Technician (Contract)

Apex/Emerson
01.2022 - 12.2022
  • Install and configure Windows 10 on laptops and kiosk
  • Clean out old computers and equipment accessories
  • Install new hardware and docking stations at cubicles
  • Cable management with every workstation
  • Document information create tickets using ServiceNow
  • Configure iOS devices and Macs for end users
  • Resolve Hardware issues, printers, desk phones, mobile phones etc.
  • Tend to conference rooms. Make sure the computer, projectors, screens, and network are functioning properly.
  • Assist with new hire Orientation. Making sure the new hires workstation is set up properly and account is ready for users’ first day.

Desktop Support Technician (Temporary)

Diversant/Bayer
12.2021 - 12.2021
  • Clean out old computers and equipment accessories
  • Install new hardware and docking stations at cubicles
  • Cable management with every workstation
  • Short term project, migrate remote users back to campus

Desktop Support Technician (Temporary)

Diversant/Tech Mahindra
11.2021 - 11.2021
  • Install, configured, and upgraded Windows 10 on office computers, lab computers, laptops, and kiosk.
  • Replace and upgrade motherboards, processors, drives, etc. on customer computers
  • Help end users resolve issues like email configuration, peripheral install and configuration, and general applications and Windows support
  • Deliver and set up customers pcs and other computer accessories
  • Configure VPN for customers to work from home
  • Document information and create tickets using ServiceNow
  • Image computers for customers
  • Short term project, migrate remote users back to campus

Associate Help Desk Support Specialist (Contract)

Diversant/Charter Communications
07.2021 - 10.2021
  • Resolve or route issues pertaining to email problems, network connectivity, personal computer problems and application problems for employees and contractors
  • Assist in caller password reset to log into computers, software, and applications
  • Document information and create tickets using Cherwell
  • Provide live support for Charter Communication employees
  • Escalate complex problems to higher tier personnel

Tech Support Assistant

Washington University IT, Washington University School of Medicine
01.2020 - 07.2020
  • Install, configured, and upgraded Windows 10 on office computers, lab computers, laptops, and kiosk.
  • Replaced and upgraded motherboards, processors, drives, etc. on customer computers
  • Help end users resolve issues like email configuration, peripheral install and configuration, and general applications and Windows support
  • Delivered and setup customers pcs and other computer accessories
  • Configure VPN for customers to work from home
  • Troubleshoot mobile devices (iOS and Androids)
  • Document information and create tickets using ServiceNow

IS Student Worker

IS Department, Ranken Technical College
05.2019 - 12.2019
  • Install, configured, and upgraded Windows 10 on classroom computers, laptops, and kiosk.
  • Replaced and upgraded motherboards, processors, drives, etc. on customer computers
  • Help end users resolve issues like email configuration, peripheral install and configuration, and general applications and Windows support
  • Troubleshoot printers
  • Used WDS for imaging pcs and laptops

Education

Diploma -

McCluer North High School
05.2017

Associate of Technology - Information Technology

Ranken Technical College
12.2019

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Documentation
  • Computer skills
  • Active listening
  • Calm under pressure

Certification

  • Microsoft Certified Technology Specialist 70-680: Windows 7 Configuring
  • CompTIA A+

Interests

Personal Labs

  • Cisco Packet Tracer
  • VMware
  • Gym Workouts
  • Airsoft


Timeline

Field Technical Support

HP
12.2023 - Current

Sr. Customer Support Tech (Contract)

Apex/ BJC Technology Deployment Services
01.2023 - 12.2023

Desktop Support Technician (Contract)

Apex/Emerson
01.2022 - 12.2022

Desktop Support Technician (Temporary)

Diversant/Bayer
12.2021 - 12.2021

Desktop Support Technician (Temporary)

Diversant/Tech Mahindra
11.2021 - 11.2021

Associate Help Desk Support Specialist (Contract)

Diversant/Charter Communications
07.2021 - 10.2021

Tech Support Assistant

Washington University IT, Washington University School of Medicine
01.2020 - 07.2020

IS Student Worker

IS Department, Ranken Technical College
05.2019 - 12.2019

Technician

Exodus Technologies St. Louis MO
08.2017 - Current

Associate of Technology - Information Technology

Ranken Technical College

Diploma -

McCluer North High School

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Rodney M. Hester Jr.