Rodney Hill

Sales

• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Boosted sales by conferring with customers to ensure they understand our program and what is needed to be successful after enrollment
• Used consultative sales approach to understand customer needs to recommend the correct approach to handle their debt
• Co captain from December 2022- March 2023
• Promoted to Team Lead for multiple teams and agents from 2023-2026
• Assisted multiple agents across numerous teams with increasing their efficiency and sales
• Utilized DPH report to identify areas of improvement for individual agents and overall Team performance
• Consistently signed over 1.5 million dollars of active debt every month from 2022-2026
• Executed enrollment of 1,600 deals, managing a total enrolled debt of $43,056,876.66.

• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained merchandising throughout the entire store, required daily planning and strong communication with team members to keep featured items in rotation and on display.
• Schedule writing, payroll management, daily, monthly and quarterly fiscal tracking
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Approved regular payroll submissions for employees.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

• Promoted and up-sold products and services to meet needs of customers.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.