Detail-oriented with strong organizational abilities
Ability to work in a fast-paced environment
Proficient in Microsoft Office Suite and various data entry systems
Knowledge of postal services and procedures
Overview
22
22
years of professional experience
Work History
Alternative Housing Supervisor
RLI Logistics
10.2022 - Current
Kept abreast of industry trends through ongoing professional development activities, applying emerging insights into daily practice.
Established strong relationships with vendors to ensure reliable service delivery and competitive pricing for maintenance projects.
Promoted fair housing principles in all aspects of property management, ensuring equal access for prospective tenants regardless of background or disability status.
Optimized budget management by tracking expenses closely and identifying cost-saving opportunities.
Youth Mentor
Urban Genius STEAM
01.2020 - Current
Plans, organizes and facilitates career-based interest sessions for at-risk youth ages 12-16
Meets the mission of the organization to expose urban youth to experiences not within the 'normal' community experiences in order to give youth a variety of career options within the STEAM curricular
Refer families and youth to outside resources when necessary
Technical Support Agent
Air-link Global
01.2006 - 01.2023
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
Shipper
Coach Warehouse
01.2019 - 01.2021
Picked orders, scanned products and packed boxes.
Checked shipments against paperwork and signed documents.
Assisted in maintaining a safe working environment by following established workplace safety guidelines.
Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
Robotics Instructor
Boys & Girls Club Afterschool Program
01.2019 - 01.2020
Facilitated Robotics and Drone extracurricular program with participants attending and competing in local competitions
Counseled and mentored at-risk clients of all age levels, from primary school-age children through secondary school-age teenagers
Identified, discussed, and worked to alleviate a variety of school issues to include but not limited to peer relationships and academics
Referred clients to dependable outside resources and programs if and when necessary and appropriate
Heavy Equipment Installer
Amec Foster and Wheeler
01.2015 - 01.2020
Performed daily equipment checks by recharging batteries and lubricating equipment parts.
Removed machine attachments and waste material from machines.
Expanded technical knowledge through continuous professional development, staying current with industry trends and advancements in technology.
Contributed to company revenue growth through successful completion of multiple high-profile installation contracts.
Competent Person | Painter
BAE Systems
01.2014 - 01.2015
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Safety Monitor | Oil Spill Clean-Up
WorkForce Center
01.2010 - 10.2010
Conducted thorough incident investigations to identify root causes and prevent future occurrences.
Improved compliance with OSHA regulations by consistently monitoring and enforcing policies and procedures.
Maintained accurate records of safety-related incidents, facilitating regular reviews for continuous improvement efforts.
Increased employee engagement in safety initiatives through targeted communication campaigns highlighting the importance of workplace safety.
Forklift Operator
Pepsi Cola
01.2003 - 01.2008
Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Bachelor Of Environmental Science - Environmental Science