RODNEY KEZIAH
Monroe,NC
Summary
Results-oriented applicant with a strong background in customer service, case management, training and supervision. Possesses excellent communication and interpersonal skills. Proven ability to anticipate customer needs, build relationships and exceed performance goals. Highly organized and motivated to exceed expectations.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
18
18
years of professional experience
Work History
Flight Attendant
PSA Airlines
Charlotte, NC
02.2026 - Current
- Deliver exceptional customer service to enhance passenger experience and ensure satisfaction.
- Conduct pre-flight safety checks to guarantee compliance with airline and FAA regulations and protocols.
- Assist in emergency procedures, maintaining calm and order during high-stress situations.
- Collaborate with crew members to optimize in-flight operations and service delivery.
RAMP AGENT
Unifi Service
Myrtle Beach, SC
02.2014 - 02.2026
- Practiced safety-conscious behaviors in operational processes and procedures.
- Transported luggage and cargo to various airport locations.
- Responded quickly to emergency situations such as weather delays or mechanical problems with aircrafts.
- Provided customer service support by handling inquiries from passengers related to their travel plans or luggage issues.
- Communicated effectively with customers and colleagues while demonstrating excellent problem solving skills when needed.
- Ensured compliance with FAA regulations regarding ground operations including safety protocols at all times.
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or belt loaders.
- Used deicing equipment efficiently under different weather conditions following safety guidelines closely.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Cleaned interior of aircraft and scrubbed and serviced aircraft lavatories.
- Safeguarded cargo and baggage from damage, loss and weather.
- Operated baggage scanners and computers to route baggage and cargo to passenger's destination.
- Monitored the movement of aircrafts on the taxiways using radios as well as visual cues.
- Inspected planes for cleanliness prior to departure and reported any discrepancies to the supervisor immediately.
- Operated vehicles within the airport area such as baggage tows or other specialized equipment used for airside operations.
- Coordinated with airline personnel regarding arrival and departure times and gate assignments.
- Supported maintenance crews during repairs or troubleshooting processes by providing required materials promptly.
- Handled hazardous material in accordance with safety regulations.
- Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage.
- Collaborated with internal team to support safe and on-time departures.
- Managed ground service equipment including loaders, baggage carts, and aircraft deicers.
AGENT
South Carolina Department of Probation Parole and Pardon Services (SCDPPPS)
Conway, SC
03.2018 - 01.2026
- Trained new agents on department policies, procedures, systems, and processes.
- Advocated on behalf of Agents in courtroom setting
- Sworn Class 1 Law Enforcement Officer for the State of South Carolina.
- Facilitated all General Sessions Court Hearings for Violation of Probation Cases.
- Supervised offenders sentenced to a Probationary Sentence.
POLICE CHIEF
Town of Surfside Beach
Surfside Beach, SC
08.2008 - 02.2017
- Coordinated emergency response teams during high risk situations such as hostage negotiations or active shooter incidents.
- Successfully managed a team of officers to ensure the safety and security of citizens in a tourist destination.
- Responded quickly to citizen complaints about police misconduct or abuse of authority in order to maintain public trust in law enforcement.
- Supervised patrol operations for maximum efficiency and effectiveness of police resources.
- Developed and implemented innovative strategies to reduce crime rates within the jurisdiction.
- Developed training programs for new recruits on proper use of force, firearms qualifications, legal procedures.
- Utilized advanced technologies such as body cameras, surveillance systems, computer databases, for improved operational outcomes.
- Conducted investigations into criminal activity, analyzed evidence, wrote reports, and provided testimony in court proceedings.
- Organized special events such as community outreach projects or educational seminars on public safety topics.
- Approved requests from detectives regarding investigative techniques including search warrants or undercover operations.
- Served as a liaison between law enforcement personnel and other departments to coordinate multi-agency initiatives.
- Enforced state laws while upholding civil rights protections in accordance with constitutional requirements.
- Attended meetings with city officials and representatives from other organizations to discuss issues affecting public safety.
- Provided leadership guidance by setting clear objectives and expectations for personnel under my command.
- Managed budgets for multiple divisions while ensuring cost effectiveness without compromising quality of services.
- Promoted ethical behavior among all personnel through mentorship opportunities and disciplinary action when necessary.
- Collaborated with local businesses, government agencies, and community organizations to build strong relationships and promote public safety.
- Created policy guidelines for staff members that adhere to departmental standards while promoting professional development.
- Maintained an up-to-date knowledge of laws and regulations related to law enforcement activities.
Education
ASSOCIATE IN ARTS (A.A.) - INFORMATION TECHNOLOGY
Horry Georgetown Technical College
Conway, SC08-2015
CERTIFICATION - CIVIL JUSTICE - LAW ENFORCEMENT
FBI National Academy
Quantico, VA03-2013
LAW ENFORCEMENT CERTIFICATION - CIVIL JUSTICE - LAW ENFORCEMENT
South Carolina Criminal Justice Academy
Columbia, SC02-2000
Skills
- Customer Needs Determination
- Problem-Solving Skills
- Critical Thinking
- Time Management
- Client Interviews
- Professional Networking
- Technical Support
- Appearance Scheduling
- Financial Document Preparation
- Schedule Engagements
- Public and Media Relations
- Business Correspondence
- Information Documentation
- Customer Service
- Strong Communication Abilities
- Conflict Resolution
- Recordkeeping Proficiency
- Travel Arrangements
- Public Speaking
- Clear Communication
- Interviews and Evaluations
- Lodging Accommodations
Timeline
Flight Attendant
PSA Airlines
02.2026 - Current
AGENT
South Carolina Department of Probation Parole and Pardon Services (SCDPPPS)
03.2018 - 01.2026
RAMP AGENT
Unifi Service
02.2014 - 02.2026
POLICE CHIEF
Town of Surfside Beach
08.2008 - 02.2017
LAW ENFORCEMENT CERTIFICATION - CIVIL JUSTICE - LAW ENFORCEMENT
South Carolina Criminal Justice Academy
CERTIFICATION - CIVIL JUSTICE - LAW ENFORCEMENT
FBI National Academy
ASSOCIATE IN ARTS (A.A.) - INFORMATION TECHNOLOGY
Horry Georgetown Technical College